Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Reporting to the China Business Operations Support Director, the Operations Support Manager will support the business to ensure that business processes initiated by the Sales teams operate in an effective and compliant manner, and are in adherence to established policies and procedures. The role works collaboratively with the controls functions (especially Controllership, Compliance, and Legal) and the business functions to execute a robust controls framework, provide training on policies and procedures, and liaise with stakeholders to execute remediation actions.

Principal Responsibilities / Key Results Area

The responsibilities of the Operations Support Manager will include the following, but not limited to:

• Execute upon the vision, mission, strategies and annual goals for the department in alignment with the Company's goals.

• Maintain the Project and Contract Pipeline Management / Tracking periodically and partner with the respective in-country business functions to ensure the following are performed accurately and in timely manner：

1. Projects are recorded in the Pipeline
2. All business processes required to support the opportunity are performed.
3. Required reviews and approvals have been obtained.
4. Vendor due diligence has been performed as required.
5. Project and contract milestones have been met/achieved in accordance with the contractual obligations.
6. Goods and/or services have been successfully delivered by vendors prior to payment.
7. Project closure procedures have been completed effectively.
8. Sufficient project supporting documentations have been collected, validated and recorded/stored securely.

• A key point of contact for all Business Operations Support activities for the Business.

• Custodian of all necessary documentation related to each opportunity ensuring proper archival and maintenance.

• Support the driving of business process improvement activities.

• Conduct assessment and sample testing of transactions and procedures

• In partnership with Controllership, execute detective controls and apply remediation plans

• Log issues that are not in accordance with policies and procedures and drive remediation.

• Assist with the development and delivery in-country trainings (including onboarding training) to Beijing, Shanghai, Guangzhou staffs.

Key Competencies

• Ability to provide thought leadership to the China business in the area of executing policies and procedures.

• Excellent project management skills and good communication skills, able to mobilize resources to execute controls and procedures during the entire project lifecycle.

• Detail oriented and be able to work well under pressure and accustomed to project work with tight deadlines.

• Strong controls, compliance and/ or auditing background.

• Strong analytical and problem solving skills.

• Team oriented and strong client-focus.

• Excellent presentation skills and communication skills.

• Continuous improvement mindset.

Required Experience

• Education: Bachelor’s Degree or Master’s Degree.

• Years of Experience: 6 + years of relevant experience.

• Certification: CPA/CA/CIA/PMP/ Six Sigma or equivalent preferred

• Computer Skills: Advanced/Expert level of Microsoft Office, in particular Excel and Access, and Programming Language (Visual Basic, etc.) is preferred.

• Language: Fluent in both English and Chinese.

All your information will be kept confidential according to EEO guidelines.