CyberSource a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.
CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. Cybersource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems. The Belfast centre has full life cycle responsibility for the delivery of products that are integral to the continued growth and success of CyberSource worldwide.

Purpose

To provide support to the sales team by providing technical & business knowledge of payment
acceptance processes and associated services (including fraud, payment security & 3D-Secure). 70% responsibility to provide consultancy services to clients with respect to implementing and configuring the CyberSource products & services for effective transaction services through articulation of optimum
process flow design and successful implementation using supported independent decision making for service delivery.

30% responsibility to provide project support of the implementation and integration of new & existing clients. This will involve working with internal and external stakeholders to provide an optimal project integration experience with the CyberSource and Visa platforms. The scope of the role pertains to working & supporting tier 2 & their 3 clients which will be made up of a combination of net new & existing install base clients that use a single or combination of the CyberSource core products & services including but not limited to: Payment Acceptance, Payment Security & Risk Services.

The candidate will demonstrate a passion for the eCommerce industry and will need to strive to deliver platinum service to client resulting in successful launch thus in turn aiding long term sustainable revenue enablement.

Principle Responsibilities

• Develop in-depth knowledge of CyberSource products through research and testing
  in order to act as subject matter expert with prospective customers
• Maintain accurate & current product & services knowledge through knowledge sharing via global
  teams & working collaboratively with product teams across CyberSource
  & Visa 
• Deliver client focused technical consultancy engagements around the successful and efficient implementation of the CyberSource products & services resulting clients going live on time or as close to forecasted date as feasible for tier 2 & where applicable tier 3 clients.
  
•  Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional
  requirements for success deployment of the CyberSource products & service.
  
• Provide proposal support to the sales team, via quality checking the business, technical and functional sections of RFI and RFP documents. 
  
• Write & develop small internal computer applications to provide proof-of-concept
  ideas, to test CyberSource products.
• To troubleshoot client issues by providing assistance Cybersource prospects, existing clients & the sales team during presales solutionsation & service delivery phases in partnership with the
  broader Value Added Services team.
  
• Management of the project lifecycle for client implementations including, Project planning and estimation,
  Client expectation and scope management, Communication and risk management and Project and activity status reporting
• Work collaboratively cross functionally for the execution & deliver of projects & implementation plans
  involving multiple resources across the regional business.
  

Key Competencies

Required Experience:

  
• Demonstrable  experience of the eCommerce/Card not present industry with specific
  emphasis on payments, risk management & payment security or a
  similar technology service delivery industry


• Experience of providing on-going support to tier 2 & 3 type level merchants
  over prolonged periods of time.


• Demonstrable experience working as a sales engineer in a technical and commercial environment


• Experience of cross functional collaboration between technical, service delivery,
  support & commercial facing teams.


• Demonstrate working knowledge of intermediary level of programming & scripting
  skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of
  the CyberSource products & services.


• Demonstrable knowledge/awareness of deployment of web services and servlet technology
  for integration capabilities.


• Intermediary working knowledge of the following scripting languages; JavaScript,
  flash and PNG.


• Demonstrable experience in communicating technical concepts in a clear and articulate
  fashion to both technical and non-technical audiences.


• Strong track record in high customer focus and attention to detail


• Excellent communication & negotiation skills


• Fully fluent in mainstream software applications for writing, presentation,
  data management


 Preferred Experience: 
  
• Bachelor degree in Finance, Business, Science, Engineering or Computing, or
  equivalent.


• Demonstrable years of dedicated service delivery/consultancy & presales
  deployment around multi-national & global engagements.


• Experience of technical programming for implementation of web service environment
  across hosted service platforms

All your information will be kept confidential according to EEO guidelines.