Business Development Manager

  • Belgrade, Serbia
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is
the best way to pay and be
paid, for everyone everywhere
. This is our global vision and the common purpose that
unites the entire Visa team. As a global payments technology company, tech is
at the heart of what we do: Our VisaNet network processes over 13,000
transactions per second for people and businesses around the world, enabling
them to use digital currency instead of cash and checks. We are also global
advocates for financial inclusion, working with partners around the world to
help those who lack access to financial services join the global economy.
Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate
teamwork, diversity, and excellence throughout the world. If you have a passion
to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to
build a strong, thriving career. Visa is fueled by our team of talented
employees who continuously raise the bar on delivering the convenience and
security of digital currency to people all over the world. Join our team and
find out how Visa is everywhere you want to be.

Job Description


The purpose of this role is to manage all aspects of the relationship between
Visa and designated clients with a focus on business growth and client
satisfaction. Manage the setting,
direction and implementation of country & business strategies, objectives
and plans within designated clients in order to achieve business targets
through growing the existing business and through identifying new business
opportunities including the introduction and implementation of new products
and services.

2. Principle
Responsibilities/Key Results Area

Strategic Planning

  • Contribute to the development of the
    areas business development strategy.

  • Ensure the development of individual
    designated clients’ operational plans, with corresponding tactics and
    actions to achieve defined goals.

  • Ensure that the necessary Marketing
    plans are in place in good time (6 months ahead) and have sufficient
    justification for the required spend.

  • Monitor the development of the banking
    and financial services industry across the region, analyse trends and
    understand factors impacting current and potential business results of
    Visa. Monitor, analyse and
    develop/respond to competitors strategies.

Business Development and Relationship

  • Establish, develop and manage the
    relationship between Visa and designated clients’, industry
    representatives in-country such as Central Banks, Governments, Bankers
    Association and Media.

  • Establish, develop and manage
    relationships in-country with Vendors, Processors and Domestic Switches

  • Responsible for revenue at client and
    country level

  • Identify new business development
    opportunities and take accountability for and manage the project
    evaluation of these. Focus on
    achieving business targets through growing existing business and
    developing new business opportunities.
    Monitor business results of designated clients and anticipate
    challenges and take proactive measures to accomplish targets.

  • Ensure effective communication of
    progress to targets both within Visa and with Clients’.

  • Develop, maintain and cultivate close
    relationships with decision-makers and senior management of designated
    clients, partner companies, Central banks and national banking
    associations. Understand their
    business strategies, priorities, needs and business processes, present
    to them strategic ideas and share Visa’s views on industry developments
    and dynamics and advise them how Visa products can impact their results.

  • Represent Visa to the clients by
    providing a point of contact to them, with permanent high quality
    support on the Visa organisation, products, systems and policies.

  • Client consulting relating to
    operations, IT, marketing and compliance

Public Relations

  • Represent Visa by attending and speaking
    at conferences and business meetings and undertake media/public
    relations activities in the area, to shape perceptions of the

  • This Assist with the relationships with
    the central banks, key technology partners and other organisations
    involved in payment services. Utilise these relationships to influence
    and change attitudes and decisions of clients’ and to achieve Visa’s
    goals in the region.


  • Ensure all CEMEA or CIS&SEE departments
    are fully informed of actions that may affect them, support their
    objectives and business plans and seek to resolve conflicts which might

  • Actively contribute to the development
    of the team through sharing of information, coaching and support.

  • Establish, maintain and develop good
    relationships with CIS&SEE and CEMEA colleagues, and staff in other
    regions to ensure that global initiatives and best practice throughout
    Visa are effectively introduced across CEMEA.

  • Complete ad hoc project/research work
    and other initiatives as directed by senior management. 

3. Strategic Nature,
Mgmt Accountability, & Scope

  • Ensures implementation of annual functional sales goals and

  • Responsible for activities of clients/areas without direct
    reports. May lead small
    functional team.

  • Directly supports senior sales staff on their areas of

4. Decision Making & Complexity

  • Operates autonomously with moderately complex accounts. Has impact on department revenues and
    organization reputation through management of client relationships.

    • Decisions are guided by policies, procedures and business plan.

  • Interprets business issues and recommends best practices.

  • Works independently with guidance in only the more complex

5. Financial &  Organizational Scope

  • Operational sales team member

  • Manages assigned accounts or supports others.

  • Generates new business and maintains existing client
    relationships in mid to large accounts.


1. Key Competencies

  • Client relationship and management

  • Superior negotiation skills leading to
    timely and acceptable resolutions

  • Solid interpersonal skills and working
    with cross functional teams

  • Exceptional verbal and written
    communication skills - Development and preparation of executive level

    • Self-directed and motivated

  • Able to work with little management

  • Leadership Skills

  • Strategic management and creative

  • Analytical in thought processes

2. Required Experience (education, skills
- professional/technical/business)

Skills -

  • 2 years
    of continuous experience in a bank or processing centre;

  • Implementation
    or support/improvement of bank card products in cooperation with
    different payment systems;

  • Sales experience and proven negotiation
    skills, prior experience leading meetings and effectively delivering
    presentations to large industry audiences, including conferences,

  • Knowledge and understanding of banking operations and/ or electronic payment
    schemes, including products & services, business systems and

  • Experience in liaising, and working with senior level
    international bankers, industry representatives in-country such as
    Central Banks, Governments, Bankers Association and Media.

  • Ability to identify key strategic issues and to generate and
    deliver creative and innovative solutions to problems and opportunities

  • Commercial orientation, interpersonally credible, influential in
    their dealings and sensitive to a multicultural environment.

  • Ability to manage varied indirect reporting relationships at all
    levels of the Visa and member organisation.

  • Strong communication, interpersonal and collaboration skills are
    needed to influence direction and change attitudes and decisions of
    senior level international bankers

  • Strong self-management skills including demonstrable drive and

  • Multicultural sensitivity and interpersonal relationship
    management, including the ability to work effectively within CEMEA,
    between regions and with Worldwide Services staff

  • Candidate must have the ability to travel frequently

  • Fluent in Serbian and English

3. Preferred Experience (education, skills - professional/technical/business)

Preferred Education: MBA

Preferred Experience: Retail banking/acquirer/financial services sector or consumer card business

Preferred Skills - Professional/Technical/Business

1) Project management skills

2)Experience with strategic planning, creative thinking and solution development

3)Excellent time management skills and ability to achieve goals with minimal management oversight

4) Demonstrated organizational skills