We are seeking a System Analyst to work in the Distributed Operations Support Team. The candidate will be responsible for managing, maintaining and day to day care and feed of mission critical 24*7 applications. You'll be working in a face-paced environment and will be a liaison between the Product Office and Product Development. You will also be working closely with infrastructure, security and other teams as required. Responsibilities would include:

• Responsible for supporting critical Visa Business applications and ensuring the stability of the applications.
• Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
• Write and maintain scripts to monitor system functionality and performance.
• Apply code and operation break fixes and other proactive maintenance activities
• Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
• Performance performance tuning of applications
• Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
• Participate in root causes analysis for service failure and provide resolution.
• Work with ticketing application to manage tickets and maintain SLA and OLA

• Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by five (5) years of work experience.
• Knowledge of production support processes, including: incident/change/problem management,  and escalation procedures.
• Excellent UNIX/Linux Skills and well versed with Windows OS as well.
• 2 years of experience with WebSphere, Apache Web Servers, MVC framework, IIS, and IBM-IHSweb server
  
• 2 years of experience in Production support working in a globally distributed team
  
• 1 year of experience with JavaScript, Powershell, NTLM Security
• Advance Database Experience with SQL skills (DB2, MSSQL)
• Application server/Web server
• Software Versioning Tool Experience.
• Experience with SAML, Federation, Siteminder and LDAP
• Experience with ITIL, BMC Remedy and ticketing workflows.
• Experience with Splunk, Nagios, Bigbrother, Munin, Cacti

All your information will be kept confidential according to EEO guidelines.