Common Purpose, Uncommon Opportunity. Everyone at Visa works
with one goal in mind – making sure that Visa is the best way to pay and be
paid, for everyone everywhere. This is our global vision and the common purpose
that unites the entire Visa team. As a global payments technology company, tech
is at the heart of what we do: Our VisaNet network processes over 13,000
transactions per second for people and businesses around the world, enabling
them to use digital currency instead of cash and checks. We are also global
advocates for financial inclusion, working with partners around the world to
help those who lack access to financial services join the global economy.
Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate
teamwork, diversity, and excellence throughout the world. If you have a passion
to make a difference in the lives of people around the world, Visa offers an
uncommon opportunity to build a strong, thriving career. Visa is fueled by our
team of talented employees who continuously raise the bar on delivering the
convenience and security of digital currency to people all over the world. Join
our team and find out how Visa is everywhere you want to be.

The Sr. Risk Management Analyst is responsible for managing various internal and external compliance and audit related activities. This includes contract and SLA management, service and processing delivery controls, documentation, audit and site assessment support. Further, this role will be responsible for
creating and executing a formal continuous risk management and process improvement plan, and also oversee special projects and/or performing client configuration analysis. This role serves as a technical/functional specialist including direct interaction with clients. As such, the role is highly focused on building strong customer relationships and cross-functional support teams to ensure compliance and other due diligence requirements are achieved between all stakeholders.

Responsibilities:

• Core member of the client-facing support team
  
  
• Manage cross-functional compliance with contract and service level agreements


• Maintain and establish new service delivery controls and regulatory compliance requirements


• Lead, facilitate, and support initiatives within cross functional Visa organizations for new or changing products and services


• Act as liaison for the client; proactively identify processing efficiencies and overall process delivery optimization


• Define, manage, and support a formal continuous risk analysis and process improvement plan including documentation support needs


• Oversee special projects and continuous client improvement plans


• Effectively build and manage client relationships


• Stay current with industry and client trends and maintain a strong knowledge of Visa and Visa DPS products and services


• Ability to comprehend and explain complex client change requests, system or operational requirements; negotiate and manage expectations accordingly


• Lead and coordinate internal and external audit and site assessment support including: managing sensitive and high exposure related activities, developing and maintaining processes, ability to accurately assess and respond to all considerations, identify potential gaps, develop and
  execute remediation


• Demonstrate a strong understanding of Visa Information Security, Compliance, and Business Continuity methodology and controls

• Ability to comprehend and explain complex client business requirements and offersubject matter expertise to guide requirements and solutions to meet business needs

• Bachelors/Degree or equivalent experience

• Requires a minimum of 8 years' experience in a customer support role for EFT processing including regulatory compliance, financial or information services

• Senior level experience in Risk Management and/or Compliance

• Experience interpreting, supporting, certifying and driving adherence with EFT industry and Government compliance and security standards (FISMA, SSAE16, PCI, ADA, GLBA, etc.)

• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving

• Excellent time management, organization, and planning skills

• Proven ability to set priorities, influence others, and manage customer expectations

• Customer-oriented with proven ability to establish productive working relationships with clients, staff and management at all levels

• Proficiency providing technical and consultative support to internal and external facing customers

• Excellent verbal, written, presentation and interpersonal skills are required

• Strong understanding of the EFT industry and/or prepaid processing

• Ability to quickly learn proprietary processing platforms, products, and related support systems

• Advanced proficiency with Microsoft Office including Visio, Excel and SharePoint

• Proven ability to analyze, document, and enhance complex processes and procedures

• Six Sigma and/or PMP certification preferred

• Seeking a team player who can have fun while securing success against goals

All your information will be kept confidential according to EEO guidelines.