Sr Systems Engineer - Skype for Business

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Corporate Systems Engineering team is searching for a passionate engineer to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate around the globe. We are transforming ourselves into a true engineering organization where we put customer experience first. The motivated candidate should have a firm understanding of a variety of technologies such as Skype for Business On-Premise, Cloud integrations with ADFS & o365, Active Directory, Exchange and a base understanding of Windows servers.  The candidate will work with various SME leads across the enterprise to coordinate solutions to meet challenges of technology, regulatory, security, and competitive conditions.   

Responsibilities

  • Successfully deliver projects, meet project milestones, and communicate issues/risks appropriately
  • Help Engineer, deploy & manage Skype for Business in a globally distributed environment.
  • Integrate AudioCodes and CUCM gateways for SIP & PSTN connectivity
  • Deploy and report using toolsets such as EventZero or Unify2
  • Engineer and connect to o365 cloud services for SAS, CASB & Skype Online services
  • Partner with Architects, Engineers and Operations individuals across a variety of services and infrastructure organizations to resolve issues, provide technical feedback, and to contribute to the overall architecture direction
  • Assist with change control surrounding technologies such as Active Directory, Exchange, Globalscape, Skype for Business and Citrix.
  • Analyze and isolate problems in the environment while participating in problem bridges 
  • Enhance and improve existing infrastructure through automation and reporting
  • Collaborate effectively with a team, utilizing excellent verbal and written communication skills
  • Develop and document policies, procedures, and associated training plans for systems administration and operations teams
  • Take handoff of problems from SME leads and work them independently to root cause
  • Available for 3rd level on call support when needed

Qualifications

  • Bachelor's Degree in Computer Science or closely related discipline
  • 3+ years relevant systems engineering, deployment and operations & communications experience
  • Excellent client service delivery with a focus on the end user experience
  • Hands-on technical experience planning, deploying and maintaining Skype for Business
  • Hands-on technical experience with both Microsoft Windows 2012 and 2016 Servers
  • Good technical knowledge of G.711, G.722 and Siren codecs
  • Seasoned knowledge of Active Directory, Group Policy and Windows Server 2008/2012
  • Exchange On-Premise and Hybrid cloud connectivity experience
  • Experience with NetScalers & F5 load balancers, Firewalls, Acano gateways & Citrix TP rooms
  • Good PowerShell skills
  • Good documentation skills
  • Experience with Mac iOS and MS Office Applications

Additional Information

All your information will be kept confidential according to EEO guidelines.

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