Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Responsibilities

• Monitor VisaNet transactions and document and communicate critical milestones/progress of ongoing incidents timely and accurately.
• Demonstrate technical leadership skills in day-to-day work; take ownership of critical issues where appropriate, drive incidents to resolution in a timely manner as dictated by the impact and severity of the problem.
• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software;
• Working with the appropriate groups to, administer and maintain policies and procedures to ensure a standard approach is adopted in the implementation of system changes; mentor team members on these policies and procedures
• Will understand and adhere to the current escalation and critical situation management process within the Global Operations Command Center
• Maintain technical skills through participation in ongoing training.
• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email broadcasts or phone.
• Must develop an in-depth understanding of transaction message flow and the different types of exceptions that can be encountered resulting in cardholder impact
• Bridge Stewardship in support of timely resolution of internal issues

• Effective professional verbal and written communication skills along with solid presentation skills
• Excellent team player
• Understands basic networking
• Strong reporting and documentation skills
• Lead by example
• ITIL v3 certification  
• Minimum of 3 to 5 years of experience
• Bachelor's degree, or equivalent industry experience
• Three to five years of Service Desk experience with a demonstrated pattern of increased responsibility.
• Information Technology Infrastructure Library Foundation Certificate (ITIL) V3
• The position is permanent day 12 hours shift schedule
• Ability to speak Spanish would be beneficial to support LAC Market

All your information will be kept confidential according to EEO guidelines.