Senior Implementation Analyst

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description

  • Provide project management support to Visa client institutions for digital payment projects and ensure client expectations are exceeded.

  • Coordinate directly with client to analyze requirements to implement digital products and services to support the business and formulate implementation solutions.

  • Confidently manage client projects in parallel to product developments and a changing landscape.

  • Report client project accomplishments and deliverables to management on weekly or monthly basis.

  • Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.

  • Build a cohesive global workgroup and involve those global workgroups in communications and decision making.

  • Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor.

  • Prepare and maintain detailed project plans, status reports, and issues logs.

  • Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments.

  • Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

  • Identify opportunities for process improvement to improve team efficiencies and project delivery to clients.

  • This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or a minimum of 8 years’ professional experience in a Business/ Project Management / Information Technology role (out of which 3-5years as an SME in a technical service or product)

  • 3+ years’ experience working with cross functional business teams in projects

  • Project management of retail banking, card schemes or new technologies that are applicable to the payment industry

  • Excellent time management, organization and planning skills a must.

  • Able to set priorities, influence others, manage client expectations and multi-task under tight deadlines

  • Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

  • Be able to communicate complex, technical concepts in a focused and well organized manner

  • Be able to learn and acquire knowledge in new technologies in keeping step with market developments

  • Excellent written and oral communication skills

  • Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions

  • Willingness to take on new challenges, explore new ideas and be flexible with changing priorities

  • Orientation towards quality enhancement and process improvement

  • Constantly keep current with development within Visa and the industry, so as to be able to provide innovative solutions to clients

  • Candidate is required to support the Asia market hence the ability to speak/write professional Korean, Japanese and/or Chinese is an added advantage

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