Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary

This key position is part of the client relationship management (CRM) team dedicated to the NAB account. The Client Program Director is responsible for excellence in delivering the program of work associated with the NAB deep partnership contract/ program. The role requires strong commercial, relationship, technology and project management expertise, underpinned by a solid knowledge of payments. The role will work closely with the CRM lead, the CRM team, Product, Finance, Visa Performance Solutions and CSS within Visa and with all key stakeholders at NAB. The reporting line for this role is into the Head, Client relationship management – Southern Region.

Responsibilities 

In conjunction with the NAB Program Manager and Business Leadership:

• Manage and refine the Governance Framework to support the delivery of the program of work associated with the NAB deep partnership
• Manage and refine Program processes, including Issue Resolution, Risk Management and Stakeholder Management processes for the partnership program of work
• Manage the development and execution against the Program Annual Operating Plan including tasks, resourcing, key milestones and progress reporting
• Coordinate and administer the Steering Group (PSG) in consultation with NAB CRM lead and NAB Business Leadership
• Co-ordinate the collation and distribution of documents to be submitted to the PSG
• Establish and manage the projects endorsed by the PSG that form the entire program of work between NAB and Visa
• Track program budgeting and forecasting
• Manage the program evaluation framework to assess the strengths of the program and to identify areas for improvement
• Develop forms and records to document program activities and oversee the collection and maintenance of records of the program for statistical purposes, audit and management reporting
• Co-ordinate and communicate the goals and processes necessary for implementing the program of work, including, but not limited to a monthly report

Within Visa:

• Facilitate the payments associated with Incentive Activity Plans
• Track and forecast payments against Incentive Funding for all Incentives requiring an Incentive Activity Plan
• Ensure the appointment and briefing of the appropriate business owner within Visa for each of the projects delivered under the program of work
• Ensure compliance with Visa contracted product delivery requirements, processes and tools
• Manage project staffing, resource setting and dependency management
• Work with subject matter experts to fully understand project requirements
• Influence and negotiate resolution of any project resource conflicts based on project priority as well as NAB’s priorities
• Build business cases and secure regional or global resources when required
• Consult and collaborate with the NAB CRM to ensure alignment with strategic objectives of the NAB Account
• Collaborate with the NAB CRM lead to build organizational agility by focusing on scenario planning for NAB
• Anticipate and prepare for future business needs based on resource load and performance data
  

Skills, Experience & Capabilities

Digital / Innovation

• Digital savvy – applying your knowledge to the way you work 
• Stay current and up-to-date with latest innovation, digital trends, research, skills, and education
• Champions bold ideas and new ways of doing things
• Ask challenging and stretching questions to stimulate innovative thinking. 
• Consistently search for innovative, more efficient ways to work and make incremental improvements to
• existing processes or ways of doing business with internal or external clients. 
• Innovate quickly to create results when new, relevant information surfaces. 

Values Driven

• Actively promotes an environment of inclusion and diversity of thought 
• Communicates openly, honestly and respectfully – ensuring opinions are heard 
• Proactively limit or mitigate unconscious biases when making decisions

• Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions
• Keeps clients’ needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
• Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation
• Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
• Encourage others to openly share and build on each other’s new ideas, products or solutions
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
• Show openness to new ideas, modifying viewpoints and direction in light of new information
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again

• Demonstrated ability to influence diverse groups of professionals that have expertise in different domains and at times conflicting agendas
• Understanding of where value drivers to both businesses will be derived including strategic long term thought leadership for longer term value
• Experience working directly with clients
• Demonstrated ability in managing to a budget and financial acumen to articulate a return on investment
• Demonstrated experience in managing resources (as direct or indirect reports) to meet goals across multiple projects
• Ability to translate technical opportunities and issues into business impacts and vice versa
• Experience using project and portfolio management tools
• Strong customer service orientation, interpersonal, organizational and communication skills
• Excellent verbal and written communication to present complex technical information to a diverse audience
• Ability to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant
• Ability to work both independently and in a team, with time constraints
• Knowledge and experience of multiple project development and execution methodologies
• Strong persuasion and influencing capabilities
• Demonstrated competency in the execution of multiple large projects will be highly regarded
• Advanced proficiency in Microsoft applications including Microsoft Project, PowerPoint, Excel, Word and Outlook
• Experience in a global business environment preferred
• Proven ability to work under pressure and drive integrations to completion
• Require strong analytical and problem solving skills