Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

In response to the accelerating pace of change in the payments industry, Visa is extending its network, opening access to payment capabilities, and using insights gathered from in-field research to ideate and generate solutions to complex problems.

The AP Product Co-Creation team works on solving these complex problems with clients and partners by combining Design Thinking with innovative research approaches, and technology to deliver new products to market. We are part of the wider AP Product team working with stakeholders across the company and industry on projects that help define the future of commerce in Asia Pacific.

As the Director, Product Co-Creation, you will be tasked with helping set the strategic direction of co-creation across Asia Pacific, establishing and executing a rapidly scalable go to market plan, and working closely with the AP Innovation Centre to gather and distribute insights across all product teams in Asia Pacific.

You will be involved in the early stages of research, ideation and storytelling and collaborate with teams through the iteration and implementation process. A natural collaborator, you will act as evangelists of the co-creation framework for AP product, while also bringing together client partners, designers, technologists, and subject matter experts to facilitate solution discussions.

The Ideal Candidate

• Can easily connect the dots between product, design, technology, and strategy to solve complex problems with diverse internal and external stakeholders
• Has strong business acumen and program management skills
• Has a proven record of working with clients to lead the delivery of digital products/services from idea through to commercialisation
• Demonstrates thought leadership in digital commerce, using data driven insights to solve problems in unconventional manners
• Can develop amazing presentations and strategic narratives to support them
• Is comfortable influencing to achieve the best outcome for Visa
• Good at ommunicating to large audiences and working in close collaboration with small audiences
• Can clearly articulate value propisitions to client stakeholders of various levels and abilities, including executives and to some extent technical resources
• Will encourage others to openly share and build on each other's new ideas, products or solutions
• Recognizes the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required

Responsibilities

• Support the planning and execution of Visa co-creation strategy and go to market plan for Asia PacificWork with clients and partners in the Visa Innovation Center to create, build and scale new product concepts
• Manage an ongoing pipeline of co-creation for issuing and merchant clients and their respective partners, enablers and acquirers
• Track and report co-creation opportunities in a structured, program manner
• Work closely with the AP Innovation Center to define, document and educate in market product teams so they can successfully identify local co-creation opportunities and are comfortable leading to commercialisation
• Capture strategic insights from the Innovation Center and act as an evangelist into Asia Pacific product so that in market teams provide thought leadership to their respective clients
• Ensure Visa’s processes and all required Visa Inc. policies are followed and escalate as necessary
  

• Degree qualified in business and/or technology. Post graduate qualifications highly desirable
• Formal qualifications in Human Centered Design/UX/Agile desirable
• 5+ years of experience in top-tier consulting or financial service clients, with experience in technology working in client focused functions
• Proven capabilities in leading design thinking/co-creation engagements with virtual teams that include Managers and Executives at senior levels – communication, presence, thought leadership and gravitas
• Client facing experience with the ability to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes
• Strong project/program management skills to successfully manage multiple, concurrent work streams
• World-class client-facing skills and proven ability to engage and drive commercial outcomes