About Managed Risk

The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

We strive to maintain unrivaled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis. MRS is a necessary extension of our client’s team that allows them to reach their full potential.  In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

As a Strategic Managed Risk Analyst (MRA) within the Managed Risk Services (MRS) team, you will be responsible for developing and deploying fraud risk strategies for our most strategic, high value clients to the company. The Strategic MRA is responsible for leading new implementations for Jump Start, Performance Monitoring and Screening Management offerings. After the initial implementation, you are responsible for providing ongoing consulting to clients in order to help them maximize revenue, minimize fraud loss, and control operational costs. The Strategic MRA works closely with internal CyberSource partners from the Customer Support and the Merchant Sales and Solutions organizations in order to ensure an effective flow of information, and promote the exchange of knowledge among colleagues. This position will report to TBD.

Role Responsibilities

• Maintain an account load of ~3-5 of our largest strategic merchants at any given time

• Manage strategic Jump Starts, PM/SM implementations
  

• Proactively monitor accounts to ensure optimal transaction performance

• Develop and deliver monthly and ad hoc reports based on goals and key performance indicators of client

• Lead product trainings as needed

• Perform quarterly business reviews

• Provide consultative advice to client on best practices for fraud mitigation

• Remain current on the latest in fraud trends, industry best practices and Merchant needs

• Develop new ways to optimize payments for our partners through expanding knowledge of existing technologies and adopting new technologies that drive efficiency and enable innovation

• Identify and advocate client product enhancement requests with our cross-functional teams

• Travel to client site to meet face to face and also meet online leveraging collaborative tools. Travel is estimated to be 25% - 35%

• Act as mentor and subject matter expert for the CyberSource Managed Risk and MRA community

• Build relationships with the clients at the director level

• Manage complex managed risk issues with little to no guidance

• Drive process and procedural improvements of the MR methodology which is then implemented across the entire MR organization

• Participate in pre-sales activities, demonstrating the value of our services and establishing credibility for our consulting skills as needed.

• Understand Omni channel payment fraud and emerging threats. Is able to think ahead towards new fraud prevention techniques/tools so client can capitalize on emerging opportunities

• Anticipate risks before they happen and is able to proactively engage with our clients in order to minimize security threats

• Must be agile, resilient, and show confidence to overcome challenges. Seamlessly adapts to strategy changes and shifts priorities as needed

• Grow relationships with key influencers and customers by establishing credibility and building trust

• Effectively and confidently guide professionals at all levels of merchant organizations; manage expectations, address and resolve performance concerns

• Seeks out new info, trends, and ideas in order to generate strategies and
  solutions to business challenges

• Strong presentation skills, confidence, and ability to create and deliver meaningful presentations both remotely and onsite with a merchant

• Continually drives process improvements within the scope of responsibilities

• Share resources to ensure an effective flow of information and promotes the exchange of knowledge among colleagues

• Anticipate client needs in order to understand the main business driver of the clients and design solutions accordingly

• Inspire clients to see beyond the current situation and visualize what is possible to grow their business. Apply understanding of clients internal and external challenges. Partners with them to co-develop meaningful solutions to address business opportunities

• Apply understanding of cultural differences and adapt when interacting with global clients; ensure business solutions meet local needs

• Influence others in order to effectively negotiates outcomes that benefit CYBS and the clients

• Is results focused and holds self and others accountable for outcomes

• Understands the payment industry in general, including both domestic and international payment methods and their intricacies. Can effectively analyze payment performance and make associated
  recommendations

• Proven customer service skills for successfully addressing issues that put a customer at risk. Incorporates a collaborative and structured approach to critical issues, utilizing diplomacy
  and professionalism in every aspect of interactions with the customer.

• Minimum 10+ years of experience in a role focused around managed fraud strategy for a merchant and/or financial institution

• Strong analytical and project management skills

• Excellent written and verbal communication skills

• Experience with CyberSource and Decision Manager is preferred