Sr. Technical Writer

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

CyberSource,a Visa company, is a global leader in e-Commerce Payment Management. As part of cYberSource’s continued growth and expansion we are looking for talented,articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment managementplatform for e-commerce merchants, combining global payment processing, fraud management, and payment security systems.

We are seeking a Senior Technical Writer to join our Information Development team.  At CyberSource, our product documentation is a core component of our customers’ experience. Technical writers create client-facing documents that help customers set up and use our products and services. 

Job Description

Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal skills, excellent technical writing, and
editorial knowledge are required. In addition to these skills, this position requires expertise in authoring, online help, and web publishing tools, with strong knowledge of single-sourcing strategies and solutions.

Qualifications


  • At least 8-10 years of experience as a technical writer with strong      tool/production expertise.
  • Excellent attention to detail, with strong organizational, and communication skills.
  • Experienced software technical writer familiar with documenting  APIs and user interfaces
  • Advanced skills authoring with FrameMaker, both unstructured and  structured a plus
  • Authoring skills with Swagger, JSON a plus
  • Proven ability to create documentation in short cycles and to work  on several projects simultaneously.

Responsibilities:

  • Research and document new and updated features for CyberSource’s products. Work with key stakeholders to obtain information and perform reviews.
  • Develop new documentation as needed and maintain/improve existing documentation.
  • Attend project meetings, create schedules, and report progress on a  regular basis.
  • Become a subject matter expert in assigned product areas.
  • Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to Cntribute to a positive user experience.
  • Work collaboratively with the department editor to achieve highest quality measurements.
  • Understand and adhere to department style and process guidelines.
  • Understand product development methodologies in an Agile  environment.
  • Foster and maintain positive working relationships with other team  members and key stakeholders.


Additional Information

Occasional travel might be required.

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