Director, Implementation Services

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Common Purpose, Uncommon Opportunity.
Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

  • Lead and motivate an organizational team of professionals and managers that provide project management and technical support to Visa client institutions.
  • Set and manage team’s travel plans and budget
  • Act as an escalation point for the team and serve as a liaison between senior management and the team.
  • Manage all staff issues, including staffing selection, training, goal setting, coaching, annual reviews,
    compensation planning, and career development.
  • Utilize client metrics to identify opportunities for continuous improvement
  • Develop, motivate, and challenge individuals and teams.
  • Provide leadership for complex cross regional or cross functional customer service projects and work towards achieving customer and key stakeholder acceptance of deliverables.
  • Build relationships with Visa client institutions and act as a liaison to internal Visa groups to create strategies to add value and enhance relationships.
  • Ensure that procedures and guides are in place to ensure error-free implementations and smooth service activations.
  • Proactively identify and implement recommendations to increase efficiency working collaboratively with functional management team as well as cross functionally with resource and stakeholder teams

Qualifications

  • Bachelors/Degree or a minimum of 12 year’s progressively responsible experience in project management and/or technical support role in the financial services, payment cards, and software or information services industry with minimum of 7-8 years direct Visa experience preferred.
  • Excellent professional verbal and written communication skills and presentation skills.
  • Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers.
  • Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
  • Advanced planning, organizational and problem solving skills.
  • Strong leadership capabilities and interpersonal skills with proven abilities in negotiating with and influencing clients and staff at all levels.
  • Strong project management skills.
  • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
  • Position is required to manage professionals supporting Chinese markets thus the ability to interact and write in Chinese confidently is an added advantage.

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