Inovant is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Inovant, LLC, a Visa Inc. company, needs Senior Software Engineers in Austin, TX to be responsible for managing the Contact Center Platform, including IVR applications, call routing, CTI, reporting, and WFM and NICE call recording platforms. Participating in the development, enhancement, testing, and implementation of IVR applications, Genesys routing logic, CTI, reporting, and associated integration to backend systems; analyzing business requirements and providing estimates. Creating and modifying Call Flow diagrams and preparing detailed design documents. Engaging in quality assurance activities. Working on unit test plans and the Production Handover documents as part of the development lifecycle. Delivering high-quality services to customers based on data flows. Engaging in onsite and offshore co-ordination, answering queries from team members and consulting with business stakeholders. Attending business meetings, as well as team meetings, associated with project activities. Providing production support as needed, and maintaining knowledge of business systems and staying abreast of emerging business/technology trends. Collaborating across technology teams and vendors to deliver consultation and recommendations to the business for areas relating to the scope, effort, and duration of projects. Working collaboratively with onshore and offshore IVR/Genesys resources in supporting the Contact Center Platform. Performing IVR application maintenance, configuration, and support. Working with various internal groups, such as the Voice and Video team, Database Administrators, the Middleware team, CTI vendors, and third-party Applications Engineers, on the integration of applications. No direct reports and no managerial duties or responsibilities. Position is an individual contributor level position.

Employer will accept Bachelor’s degree in Computer Science, or related technical field, followed by 5 years of progressively responsible, post-baccalaureate work experience in job offered, or in a computer-related occupation. Alternatively, employer will accept a Master’s degree in Computer Science, or related technical field, and 3 years of work experience in job offered, or in a computer-related occupation. Employer will accept any suitable combination of education, training, or experience.

Apply online at www.visa.com and reference job number REF2891G.