Common Purpose, Uncommon Opportunity. Everyone at Visa works
with one goal in mind – making sure that Visa is the best way to pay and be
paid, for everyone everywhere. This is our global vision and the common purpose
that unites the entire Visa team. As a global payments technology company, tech
is at the heart of what we do: Our VisaNet network processes over 13,000
transactions per second for people and businesses around the world, enabling
them to use digital currency instead of cash and checks. We are also global
advocates for financial inclusion, working with partners around the world to
help those who lack access to financial services join the global economy.
Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate
teamwork, diversity, and excellence throughout the world. If you have a passion
to make a difference in the lives of people around the world, Visa offers an
uncommon opportunity to build a strong, thriving career. Visa is fueled by our
team of talented employees who continuously raise the bar on delivering the
convenience and security of digital currency to people all over the world. Join
our team and find out how Visa is everywhere you want to be.

The Service Catalog Manager has experience in IT operations, process analysis, Business Service
Management, service discovery with a background in , Service-Now. They should demonstrate
a deep knowledge of IT Operations processes and frameworks (SDLC, ITIL, etc.) and equivalent process improvement methodologies.

A Service Catalog Manager with a good understanding of defining and documenting a Business
Service definition with all relevant parties as well as interacting with Service Owners to agree on the contents of their respective Service Catalog.

Service Catalog Manager will be interfacing with multiple layers within the business and IT
Operations. They will be interfacing with organizations that include the IT Service Continuity Management and Service Deliver teams to detail the dependencies of business units and their business processes with the supporting IT services. Interface with Business Relationship Management and Service Level Management groups within the business unit to ensure that the information is aligned to the business and business process. Candidate will also be facilitating the delivery of the Business Service’s Service Catalog.

The Service Catalog Manager will be responsible for management of the delivery of the Service Catalog requests from initiation and ideology to deployment by facilitating service discovery with appropriate groups and managing the implementation of Servcie Catalog requirements and development within the Service-Now platform.

Responsibilities include the following:

• Ensure the Service Catalog is published in a timely manner with accurate information about operational services
• Ensure that the information in the Service Catalog is consistent with information in the Service Portfolio
• Strategic design of the Enterprise Catalog and Service Portfolio and drive toward a single system of engagement.
• Carries out the Process Manager responsibilities for the Service Catalog Management process
• Responsible for managing ServiceNow User Criteria for restricting catalog items to specific groups. This would include the overall strategic design for Catalog access
• Coordinating and facilitating discussions and working sessions between Service Catalog Management and other processes, especially asset, configuration management, portfolio management, and request fulfillment organizations
• Ensure all operational services (and those being prepared) are defined and recorded within the service catalog or appropriate system of record
• Ensure all information within the service catalog is accurate and up to date
• Ensure the appropriate views of the service catalog are maintained and made available to those for whom require access
• Manage relationships with other process management teams to provide a consistent delivery framework
• Work across teams to define requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
• Evangelize the virtues of IT process management and create a collaborative environment across all technology groups
• Work independently to research strategic objectives and interact with IT development, Operations, IT Quality teams and product management groups to obtain and exchange information
• Proactively escalate problems and issues and drive to resolution
• Adhere to department procedures as directed by the department and Visa's procedures guide
• Enhance knowledge of the field through participation in professional organizations and self-study

• Experience in IT Operations Management disciplines
• ITIL Foundation Certified with at least one intermediate certification.
• Experience using and administering ticketing tools such as BMC Remedy or Service Now
• Experience with Portal and Service Catalog Management in ServiceNow
• Good track record for innovation and measurable process improvements
• Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences
• Self-driven and ability to work independently
• Have great degree of technical understanding and literacy
• Flexible working hours to accommodate diverse geographic locations
• Strong customer service, analytical, research, interpersonal and problem solving skills required
• Experience working with multicultural teams in diverse geographic locations preferred
• Working knowledge of MS-Office products for Windows including Word, Excel, Visio, Project and SharePoint

All your information will be kept confidential according to EEO guidelines.