Senior Client Solutions Owner
- Full-time
- Job Family Group: Product Development
Company Description
Visa is a premier payments technology company with a global network connecting thousands of financial institutions with millions of merchants and cardholders every day. As part of the Merchant Sales and Solutions organization, the Global Services Team drives tangible, impactful, innovative and intelligent payment solutions and results for Visa marquee and strategic enterprise accounts worldwide.
Job Description
As a Senior Client Solution Owner, you will have primary responsibility to manage a specialized cross-functional team in partnering with global, marquee enterprise clients. The Client Solution Owner is responsible for understanding clients’ needs in-depth in order to facilitate the delivery of payment-related solutions that further their strategic objectives; this role is execution-focused and requires strong client advocacy while overseeing product development and influencing product roadmaps within the broader CyberSource organization. Client Solution Owners, working in close partnership with sales, relationship management, technology, and delivery teams, are responsible for bring innovative payment solutions to market to help differentiate Visa’s enterprise clients, enable sustained revenue growth, extend core product/service offerings, increase customer value, and strengthen overall client relationships.
Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery, as well as enterprise client advocacy and management. Strong oral and written communication skills, business development, product development, and relationship management skills are essential. Regular travel to client locations will be required.
Responsibilities
Help define and manage client needs – Use in-depth understanding of clients’ strategic objectives
and payment solution priorities to facilitate effective product development of go-to-market solutionsDeliver payment solutions – actively manage and report on all aspects of product management to client and internal management, anticipating timeline and delivery quality challenges in order to provide effective risk mitigation strategies
Spearhead client innovation – utilize rapid prototyping software development methodologies to drive innovation and introduce market-differentiating proof-of-concept functionality
Influence product features/roadmap – coordinate with peers and co-workers to identify and
facilitate broader adoption of new client functionality in product roadmapsCultivate account relationships – strengthen and deepen strategic relationship with clients by
successfully providing payment solution thought leadership and market delivery
Qualifications
Minimum Qualifications
Quantitative-focused bachelor’s degree in Business, or Computer Science or similar bachelor’s degree
8+ years of professional consulting experience with considerable enterprise delivery experience
6+ years of experience in a product management, ideally using multiple software development methodologies
5+ years payment industry domain expertise
Extensive experience with alternatives analysis, financial modeling, and risk management
Preferred Qualifications
5+ years experience in Agile software development
Ability to manage customer expectations and able to negotiate and influence internal and external
stakeholders at all levelsStrategic analysis background in financial services and/or emerging technologies
Additional Information
All your information will be kept confidential according to EEO guidelines.