Visa operates the world's largest retail electronic payments network and
is one of the most recognized global financial services brands. Visa
facilitates global commerce through the transfer of value and information among
financial institutions, merchants, consumers, businesses and government
entities.

We offer a range of branded payment product platforms, which our financial
institution clients use to develop and offer credit, charge, deferred debit,
prepaid and cash access programs to cardholders. Visa's card platforms provide
consumers, businesses, merchants and government entities with a secure,
convenient and reliable way to pay and be paid in 170 countries and
territories.

Preside independently over Visa core processing including (but is not limited to):

• Global Clearing and Settlement system that clears/settles billions of dollars
every day of the year through various National Net Settlement systems

• Treasury system that involves the wire transfer of huge amount of money
between Visa, issuers and acquirers as well as the California State EDD social
benefits debit card reload system that assures beneficiaries funds will be
available the next day by following documented support procedures to meet
established service levels. Failure to meet these service levels can lead to
significant financial penalties and substantial negative brand impact.

• Monitor vigilantly all daily financial file transmissions and promptly
resolve issues in accordance with established service levels.

• Communicate effectively and succinctly to both client and internal senior
management – up to and including the Technology EVP – throughout the incident
management process and ensure that all written and verbal communications are
delivered timely and accurately.

• Assess accurately the impact of a critical/major incident and author
communication for distribution to appropriate recipients within set time frames
with guidance.

• Work on multiple platforms including ticket queue, mailbox, alert console and
phone calls.

• Correlate critical alerts on monitoring platform with actual system outages.

• Track and update all incidents in the incident management system, ensuring
that documentation is thorough, accurate and meets ticket quality standards.

• Review tickets for repetitive issues and collaborate with support teams to
identify effective/sound solutions that will resolve these conclusively.

• Follow documented operations processes and resolution/escalation procedures.

• Possess the analytical ability to independently resolve routine problems
following documented handling procedures.

• Generate a sense of urgency to complete work on time and inspire a strong
commitment to achieving results

• Embrace change and accept ambiguity.

• Develop a working knowledge of Visa Inc.'s global consumers, clients
(including merchants), and third party vendors.

• Perform first level monitoring of MVS OS/390 to ensure a good overall health
of the systems and respond to outstanding messages as required.

• Perform monitoring and resolve batch failures including abends.

• Good knowledge of batch operations including scheduling tool ESP.

• Good transmission knowledge on NDM and FTP.

• Good knowledge with OFD (Open File Delivery) and Tandem in relationship to
Visa's Clearing and Settlement environment advantageous

• Maintain technical skills through participation in on the job training and
recommended training classes.

• Proficiency in analyzing and isolating anomalies presented via standard
alerting utilizing a variety of hardware and software testing tools and
techniques. Assist to provide or suggest solutions for the anomalies.

• 1-2 years of experience in batch processing, preferably in financial
services.

• Information Technology Infrastructure Library Foundation Certificate (ITILv3) or able to attain within 6 months.

• Adept customer service background

• Ability to make decisions guided by policies and circumstances.

• Proficient in English and possess excellent verbal and written skills.

• IT systems, Key Controls, and compliance knowledge

• BS degree in Information Systems or CS or equivalent experience; typically requires a minimum of 5 + years of experience preferably in financial services.
• Mainframe Batch Processing – Preferred
  
• (ITIL) Technical staff member with mainframe hardware/software system and troubleshooting skills and experience.
  
• Demonstrated analytical abilities in independently resolving complex problems that may not have fully documented handling procedures.   
• Uses sound judgment in determining priorities and assisting junior staff members and/or enlisting support of others to prevent compromises to Visa's business or client service level agreements.   
• Demonstrated ability creating procedures for complex issues to provide the ability for junior members to resolve these issues in the future.
• Leadership abilities to influence motivation, collaboration and innovation from team members.
• MS Office Proficiency
• Experience with BMC Remedy ticketing, Tivoli NetCool monitoring, and vSphere tools a plus.
• Experience participating or facilitating problem bridges for high priority events also a plus.

Alternative Schedule:

This is a two-week rotating schedule of 12-hour shifts.

Required to work OT as requested to cover staff shortages and training.

This is an operational department therefore, you will be required to work
weekends and over the holiday periods as scheduled.

Shift starts at 6:00 AM MT/8:00 AM ET and ends at 6:30 PM MT/8:30 PM ET.

Shift repeats every 2 weeks.

Week 1: Scheduled work days are: Mon, Tue, Fri, Sat and Sun

Week 2: Scheduled work days are: Wed and Thurs