Senior Director, Developer Platform Product Manager

  • Full-time
  • Job Family Group: Product Development

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial
institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies. Behind the Visa brand are more than 5,000 talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.


CyberSource, a Visa company, is the leading payment management company focused on eCommerce. The company serves over 450,000 online merchants, including many leading global brands as well as a
broad base of small to mid-sized accounts. Approximately 1 out of every 4 dollars spent online in North America is processed through CyberSource, and we are growing worldwide. CyberSource is a payment management service leader, combining a comprehensive suite of global payment options with sophisticated fraud and security management, delivered in a software-as-a-service model.

Job Description

The Senior Director, Developer Platform Product Manager will have the responsibility to define and drive the product strategy and product roadmap of CyberSource’s next generation Developer API and
Developer Service Platform, and deliver exceptional user experiences for CyberSource’s payment ecosystem of merchants, acquirers, technology partners, and developers to accelerate the time to market for payment application development.


  • Develop with product leadership team, the      developer platform Product Roadmap in alignment with Business Strategy and goals
  • Engage with developers and developer-facing organizations, including sales, account
    management, and customer integration, to understand the developer’s business
    and technical requirements and use cases.
     
  • Enhance and improve application      development experiences based on usability testing, conversion data, and  client feedback.
  • Evolve the current product portfolio in order to drive platform innovation and competitive differentiation to  protect and grow revenue
  • Collaborate with product development engineering and program management organizations to
    ensure product requirements are translated into working software following the agile process, in a timely manner

  • Work with Business Operations and Merchant Support teams to develop best in class tools and reporting in support of day to day operations

  • Create User Stories and document product      requirements; develop well-formed features specifications and acceptance criteria

  • Own and develop clear and concise product collateral in order to document the platform to inform and educate internal stakeholders and clients of its desired behavior e.g. Product Guides, Integration Guides, Release Notes

  • Quickly resolve customer impacting issues with development teams

Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent fields.

  • Experiences in building developer platform on other payment company a plus.

  • 10+ years of experience in software and technology product
    management, including business requirements gathering, use case analysis and
    user story writing, competitive analysis,
    value proposition definition, product differentiation,
    cost/benefit analysis, and product commercialization.

  • Must demonstrate an understanding of e-commerce and the payments industry

  • Prior experience in developer engagement and developer evangelism is preferred

  • Experience in designing and launching developer APIs across different developer channels (web, mobile, POS, etc.) using popular development languages a strong plus

  • Ability to work with internal product development and engineering teams to deliver
    products on schedule and with good quality

  • Familiar with agile software development methodology

  • Strong desire and aptitude to be very hands-on in all stages of a product lifecycle

  • Strong  analytical and problem solving abilities; ability to use hard data and
    metrics to back up assumptions and evaluate outcomes

  • Ability to juggle multiple priorities
    and make things happen in a fast-paced, dynamic environment

  • Outstanding communication and presentation skills

  • Proactive sense of urgency and ‘can do’ attitude

  • More than comfortable in an ambiguous matrixed organization 
  • Ability to work independently 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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