Manager - Visa Performance Solutions

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Purpose:

Visa Performance Solutions offers data driven insights, advisory services and execution support to Visa's partners - issuers, acquirers and merchants. The Manager will support the Visa Performance Solutions team to deliver high impact projects to our top clients in MENA. We are looking for motivated individuals who will provide analysis to shape the insights we deliver to clients, support consulting projects delivery and participate in growing the practice.

Responsibilities include:

  • Conduct data analysis using Visa and external data to understand client needs across the focus markets and identify opportunities for direct marketing campaign initiatives 
  • Identify target segments within client portfolio and customer base and consult on campaign and offer design
  • Manage end-to-end campaigns from targeting, creative design, execution and measurement
  • Run project work stream on a day-to-day basis, including conducting research and data analysis and synthesizing them to develop insights and recommendations
  • Assume full project management responsibility for the assigned project and be the primary liaison with the client and internal stakeholders for project updates
  • Support Directors / Senior Directors on developing hypotheses, contribute to conclusions and assist other senior team members in presenting back to the client
  • Support Directors / Senior Directors on project economics and to manage risk and quality of the project deliverables
  • Provide campaign implementation support when required including working with agencies, vendors, client operations and channel stakeholders
  • Support knowledge sharing with consulting teams in other regions to incorporate best practice, source analytical or other solutions to bring global perspective to local clients
  • Support the team in developing and bringing the Visa Performance Solutions proposition in the market
  • Manage the preparation of proposals for new client work
  • Support the development of Visa Performance Solutions thought leadership materials
  • Manage the initial preparation of formal reports and report presentations to Senior Management review stage
  • Carrying out other ad hoc support and internal team projects

Qualifications

Education / professional qualifications:

  • A recognized degree qualification
  • MBA or Post Graduate studies – would be desirable

Experience / Skills required:

  • Minimum 5 years’ experience in a role with experience in financial services / payments industry
  • Past experience in campaign management driving targeting, lead management, campaign design, execution and measurement, ideally in the financial services industry
  • Knowledge of database marketing principles and measurement techniques; strong understanding of the process and data required to execute event-driven and other direct marketing campaigns to achieve business and customer relationship goals
  • Experience with social media platforms and campaign management software is a plus
  • Experience developing loyalty and campaign offers including product offering, communication, value proposition and experience design is a plus
  • Ability to synthesize research data and Voice of Customer surveys, focus groups to enhance client product design
  • Ability to develop strategies and activities to increase effectiveness of programs based on performance
  • Ability to collect and utilize business and industry trend information and to analyze this information effectively by applying numerical and strategic analysis techniques
  • Excellent communication and interpersonal skills
  • Comprehensive reporting and presentation skills essential
  • A strong attention to detail and commitment to quality
  • Relationship management skills – should be able to manage internal and external stakeholders at senior levels
  • Expertise in MS Excel and MS PowerPoint to develop superb client presentations
  • Group facilitation and presentation skills
  • Arabic speaker preferred
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