Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of
talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The CyberSource Technical Support Engineer (TSE) will be responsible for providing direct phone, email and web support to our growing number of direct customers and channel resellers. This will include assisting new customers with the initial set up of CyberSource's digital/online payment services, educating customers on the use of our digital/online business management tools, reports and continuing to resolve any issues our customers might face with our list of products.

The ideal candidate is an articulate and seasoned technical professional who understands and can appreciate the challenges organizations face in implementing and integrating payment solution into complex IT environments across heterogeneous operating environments. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

• Bachelor’s degree with two years of technical experience/ Diploma with four years of technical experience.
• Exceptional written and verbal communication skills.
• Strong troubleshooting/debugging skills and a passion for problem solving and investigation
• Ability to multi-task,continually re-prioritize cases and work under pressure
• Well organized and detail oriented
• Ability to work well as part of a team

Preferred Experience :-

• Customer Service Experience
• Technical Support Experience
• The ability to comprehend technical topics and present them to non-technical users.
• Prior knowledge of digital/online payment processing and/or banking industry
• Intermediate-level knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
• Intermediate-level knowledge of Network protocols, infrastructure, and topologies