Position Summary

The Director, Benefit Delivery resides in the US Consumer Credit Products organization and is responsible for partnering with Visa Marketing, U.S. Financial Institution Sales and Consulting teams, and directly with financial institution clients to drive business building opportunities for Visa and our clients through activation of Visa’s travel and lifestyle benefits. These benefits include, but not limited to, the Visa Signature Luxury Hotel Collection and other hotel offerings, flight discounts, airport benefits, premium car discounts, and golf benefits.

This role will also assist with the launch of new Visa Signature and Visa Infinite card products, and will be involved in the sourcing, onboarding and ongoing management of new travel and lifestyle benefits for Visa’s Consumer Credit business in North America.

This is an individual contributor role responsible for solving unique and complex problems that have a broad impact on the business. He/she will be results-oriented, flexible, collaborative and consultative.

Responsibilities

• Develop an overall engagement framework for Visa’s travel and lifestyle benefits, in direct alignment with Visa’s North America Affluent Credit strategy
  

• In conjunction with agency support, create and manage all go-to-market collateral, including benefit overviews, marketing messaging, creative assets and implementation requirements.

• Develop and maintain affluent benefit activation calendar and sales materials for internal use and consultation

• Actively engage with internal teams to create innovative affluent marketing strategies that leverage assets and capabilities

• Define and manage research projects into importance of benefits and level of engagement of industry players
  

• Lead collaborative efforts with internal stakeholders and with clients to identify and pursue new benefit opportunities that will drive cardholder acquisition, usage and loyalty
  

• Laisse with U.S. Financial Institution Sales and Consulting teams to identify client demand for travel and lifestyle benefit enhancements

• Partner with Product Management team to develop competitive affluent credit product strategies

• Work with Sales and Consulting teams to utilize benefits to win and retain credit card issuer and cobrand client deals, including leading the Travel & Lifestyle Benefits response to client RFPs

• Work with clients to customize benefits and benefit marketing plans to differentiate their products and capture affluent cardholder spend

• Work closely with Operations and Concierge teams to ensure best possible customer
  service experience
  

• Maintain strong understanding of competitive activity and affluent market to deliver best
  strategic recommendations to clients

• Develop and manage ongoing benchmarking of travel and lifestyle benefit utilization by
  clients to support , enhancements, benefit business reviews, ROI models and renewals

• Manage agency resources
  
  

The successful candidate will be responsible for coordinating cross functional teams which will include, but will not be limited to: product management, sales and consulting, legal, analytics, marketing, corporate communications, agency partners and the benefit providers to ensure the client access and utilization of Visa’s travel and lifestyle benefits is consistent with our strategy and executed effectively.

Experience and qualifications

• 10+ years of proven experience in affluent product management, benefit procurement and management or strategic partnerships, ideally in the payments space

• Demonstrated experience in client-facing roles

• Strategic thinker with the ability to translate analytics into actionable insights

• Ability to collaborate and work effectively across functional areas to influence and
  achieve consensus on goals and objectives

• Ability to explain complex business concepts to a broad audience

• Excellent written and verbal communication skills with the ability to establish effective relationships internally with all levels including executive management, and externally with clients and partners

• Proficient on all Microsoft products including Excel, Word, and Outlook

• Advanced level PowerPoint required

• MBA or further academic qualifications preferred

All your information will be kept confidential according to EEO guidelines.