Implementation Lead
- Full-time
- Job Family Group: Product Development
Company Description
Visa is a premier payments technology company with a global network connecting thousands of financial institutions with millions of merchants and cardholders every day. As part of the Merchant Sales and Solutions organization, the Global Services Team drives tangible, impactful, innovative and intelligent payment solutions and results for Visa marquee and strategic enterprise accounts worldwide.
Job Description
As the Implementation Lead for Global Services, you will have primary responsibility to lead integrated testing between CyberSource, Global Service clients, and their supporting 3rd-party vendors. With this holistic view, the Implementation Lead is accountable for orchestrating successful production launches as well as defining and actively leading stabilization periods before formal hand-off to support and operations teams. Responsible for identifying and communicated needed improvements to testing, support, and operations tools and systems.The Implementation Lead leads a team that provides critical support for CyberSource’s key enterprise clients, strengthening the overall relationship and helping deliver creative solutions to market in a predictable and reliable manner.
- Organize integrated testing with Global Services clients – working with internal resources, clients, and (when needed) their 3rd-party support vendors, build an integrated test plan that enables the successful launch of high-priority payment solution improvements and innovations
- Define and lead client stabilization periods – define required post-launch stabilization periods and actively lead all critical issues to resolution in close partnership with development resources
- Identify support tools/process improvements – use domain expertise and testing/launch findings to document requirements to improve the effectiveness of tools and systems critical to successful client implementations
- Cultivate Account Relationships – strengthen and deepen strategic relationship with clients by successfully providing payment solution market delivery on schedule and with successful issue resolution
Qualifications
Minimum Qualifications
- Quantitative-focused bachelor’s degree in Business, or Computer Science or similar bachelor’s degree
- 8+ years of professional consulting experience with considerable enterprise delivery experience
- 6+ years of experience in a product management, ideally using multiple software development methodologies
- 5+ years payment industry domain expertise
- Extensive experience with software development testing, issue identification, and resolution
Preferred Qualifications
- Ability to handle customer expectations and able to negotiate and influence internal and external partners at all levels
- Strategic analysis background in financial services and/or emerging technologies
Additional Information
All your information will be kept confidential according to EEO guidelines.