About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Client Support Services works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Responsibilities

• The Senior Account Manager is responsible for providing operational support to assigned Global/Regional (Signature and Strategic) Clients and their line(s) of business.
• The individual in this position will manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions requiring minimal guidance, except where escalating to management is appropriate.
• The individual is considered a functional expert and must have strong understanding of the Client’s processing and operational business.
• Develops Client Support strategies which align to the Global CSS strategies and applies advanced knowledge of Visa and Visa products, systems and procedures.
• Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff, acting as liaison for the client and other Visa groups. Coordinates internal resources to accomplish Visa and client objectives.
• Works proactively with customers to ensure that both the Client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
• Prepares and delivers advanced reporting and SLA performance as appropriate.
  

• Bachelor's degree or equivalent experience. Requires a minimum of 8+ years' experience in a customer support role in financial services, payment card, software or information services.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
• Proficiency providing technical and consultative support to external customers and identify business needs.
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
• Working knowledge of Microsoft Office.
• Excellent verbal, written, presentation and interpersonal skills are required.​
• English proficiency is mandatory

All your information will be kept confidential according to EEO guidelines.