Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Consumer Experience, Offers and Loyalty function is one of Visa’s most dynamic and innovative areas of development. As part of the AUNZSP Product & Digital Solutions team, this role’s function is to support our Clients re-design their loyalty, features and benefits capabilities utilizing Visa digital platforms, APIs and end-to-end consumer experience methodology that will serve to drive customer preference for their Visa account and position Visa as a strategic partner and enabler of superior value
propositions.

This sole contribution role in the AUNZSP Region is a member of a regional cohort of Loyalty and Customer Experience subject matter experts. In this role you will drive the go-to-market strategy and implementation of Visa loyalty solutions and complement this with strategic partnerships with loyalty providers, digital channels and other new commerce paradigm entities. In this role, you will need to be highly collaborative and be the key interface between the Visa Loyalty team in Singapore and San Francisco whom support the development and implementation of solutions that will enable our clients to drive greater card usage, retention and preference. You will provide expert advice to clients who want to use Visa's loyalty solutions by understanding the client's business problem or market opportunity and help them find the right solutions. 

Working closely with the Visa Core Product and Digital Delivery & Solutions team, you will also be co-developing the right product and value propositions for targeted customer segments and leveraging on Visa’s API deployment to allow clients to quickly plug into Visa’s capabilities, to drive greater customer
loyalty.

We are looking for a self-starter who has in-depth loyalty management expertise with a track record in innovation in the rewards and loyalty field and whom is digitally curious and technically capable. You should have experience working in a matrixed structure and adept at collaborating with cross-functional teams
to deliver best solutions for our clients.

Responsibilities

• In close collaboration with Visa’s Singapore and U.S. loyalty team to evaluate feasibility and deployment strategy of loyalty solutions and partnerships, including defining and prioritizing key markets, clients and partners
• Work with key stakeholders to develop enhanced loyalty solutions, digital customer experiences and other technology based service solutions for both Consumers and Commercial products end users
• Drive go-to-market activities with detailed project management and close engagement with key internal stakeholders across the AUNZSP region
• Engage with leading loyalty providers and partners in ideating innovative concepts and solutions and provide expert advice on bringing the ideas to fruition; this will require clear understanding of the client's business problem or market opportunity and helping them to develop the best solution(s) for deeper customer engagement
• Understand the impacts/implications of loyalty solutions and deployment on Visa’s broader digital payments strategy and suggest ways to accelerate Visa’s growth and relevance to client’s business objectives
• Prepare client-ready materials for briefings and support sales and deployment activities
• Take ownership to design and facilitate client and partner co-creation engagements
• Create awareness and excitement for new technology innovations and user experiences as they relate to customer experience and loyalty
• Build a repeatable and scalable engagement approach to Loyalty management, encompassing the understanding of clients’ innovation agendas and unique needs for payments in Au,NZ&SP
• Give compelling design presentations to Executive Leadership and external partners.
• Oversee high quality design delivery for complex concepts and multiple stakeholders.

Technical

• Extensive experience in loyalty management, preferably with innovation/digital focus
• Bachelor's degree in Business or Information Systems. An MBA/MS is a plus
• Deep understanding of the consumer loyalty landscape and how to apply this to the evolving digital payments world. Financial services and/or payments processing industry experience is a plus.
• A passion for emerging payment technologies and ability to translate concepts and product strategy into executable plans
• An understanding of both consumer payments and merchant business drivers
• Good balance between strategic thinking and detailed, flawless execution with attention to detail. 
• An ability to engage on technical issues and concepts across multiple organization levels inside and outside Visa.
• Able to work independently, yet seamlessly integrate and manage diverse groups and functions organized within different organizational reporting lines
• Client facing experience with a focus on translating client/partner needs into meaningful problem statements, and driving collaboration outcomes.
• Experienced in design thinking methods, prototyping, digital design and user research highly regarded
• Possess a strong user-centered point-of-view and proven ability to communicate it

Digital / Innovation

• Digital savvy – applying your knowledge to the way you work
• Stay current and up-to-date with latest innovation, digital trends, research, skills, and education
• Champions bold ideas and new ways of doing things
• Ask challenging and stretching questions to stimulate innovative thinking
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or external clients.
• Innovate quickly to create results when new, relevant information surfaces

Values Driven

• Actively promotes an environment of inclusion and diversity of thought
• Communicates openly, honestly and respectfully – ensuring opinions are heard
• Proactively limit or mitigate unconscious biases when making decisions.

Solution Focused

• Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions
• Keeps clients’ needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
• Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.
• Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.
• Encourage others to openly share and build on each other’s new ideas, products or solutions.
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating.
• Show openness to new ideas, modifying viewpoints and direction in light of new information.
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again.