Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The CyberSource Associate Technical Support Analyst (Technical Support Engineer) provide phone and web support to our growing number of direct customers and channel resellers. This includes assisting new customers with the initial set up of CyberSource's online payment services, educating customers on the use of our online business management tools, reports and continuing to resolve any issues our customers might face.

The TSE role globally represents the second line of support for CyberSource's products. The TSE will have
significant interaction (phone, emails and web ticketing) with our customers and our internal engineering team on standard payment questions, API integrations, and cutting edge offerings such as ApplePay and token
services.  TSE's quickly identify and resolve first and second level technical problems. You will be an  outstanding teammate who enjoys working with others, including internal engineering and operational teams, to solve demanding customer issues. The size of the CS team creates a varied role with the need for an ability to act in multiple capacities at a time.

Technical Support Engineers are great teammates with the ability to deliver results in a dynamic and ever changing environment with superb communication and time management skills. They have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users. Are you well organized? Are you keen to grow your career within technical customer service?

We'd love to hear from you if you have:

• Demonstrable B2B Tier 2 level Technical Helpdesk experience preferred 
• BS in Computer Science or MIS strongly preferred
• Intermediate-level knowledge of multiple programming / scripting languages. (C/C++, Perl, PHP, etc.) 
• Intermediate-level knowledge of Network protocols, infrastructure, and topologies
• Extraordinary verbal and written communication skills
• Strong troubleshooting/debugging skills and a real passion for problem solving
• Quickly evaluate information, and make quick decisions based on multiple factors
• Handle multiple service requests with strict time limits on an ongoing basis
• Ability to multi-task, continually re-prioritize cases and work under pressure
• Prior knowledge of online payment processing and/or banking industry is a plus
  

WHAT YOU GET FOR WORKING AT VISA:

• An environment filled with amazing people and incredible career opportunities

• Fun, rewarding work environment

• Competitive salary with an annual performance and compensation review

•  Access to Visa University’s library of training resources

• Medical, Dental, Vision package (No waiting period)

• Pension, including company match program

• Generous paid time off with the opportunity to purchase additional leave

• Education Assistance, and Commuter Assistance

• Suite of flexible benefits offering including: Gym membership, Annual Health Assessment, Life Insurance, Income Protection

• Full cafeteria with robust breakfast and lunch menu items available for purchase

• Bring your Child to Work Day and numerous other Visa sponsored events/opportunities

• Multiple Visa volunteering opportunities - involving the environment, pets, people etc.