Sr. Account Executive

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

Visa Inc. is a global payments technology company that connects consumers,
businesses, financial institutions and governments in more than 200 countries
and territories, enabling them to use digital currency instead of cash and
checks.  

Behind the Visa brand are our talented employees who continuously raise the bar
with innovative solutions and products that deliver the convenience and
security of digital currency to more people all over the world.

Job Description

The Senior Account Executive will report to the Head of the
Global Merchant Client Group. This
individual will retain overall responsibility for developing and growing global
relationships with selected merchants.


Individual responsibilities will include:

  • Defining merchant
    scope.
    Creating and maintaining a
    framework for selecting merchants whose relationships should be managed by the
    GMCG team. This framework should be developed
    in partnership with internal partners who may already contribute to merchant
    relationship management (eg, cobrand, product teams)

  • Driving
    positive merchant outcomes.

    Consultatively identifying and prioritizing merchant needs and crafting
    customized solutions that drive specific commercial metrics (eg, merchant
    business growth, Visa growth) and increase merchant satisfaction with Visa
    products/services (as measured by Net Promoter Score)

  • Optimize
    merchant investments.
    Identify
    merchant opportunities that will jointly benefit merchants and Visa, develop
    appropriate business cases and forecasts, advocate for funding, track
    performance/return of invested funds, and use learnings to inform future
    investments

  • Build and
    develop client management team.
    Recruit
    and train a high-performing team that has a deep understanding of its merchants
    and industries, delivers against Visa and client objectives, and drives
    merchant satisfaction.

  • Establishing
    strong internal partnerships.
    Establish
    fluency in all Visa merchant-facing solutions.
    Collaboratively define responsibilities for various merchant outcomes
    with internal partners. Articulate
    merchant needs and influence product/capability road maps by leveraging
    merchant feedback

Qualifications

The successful candidate will have proven general management experience,
managing senior client relationships over multiple years and leading
high-performing
teams and delivering against client and internal goals. Qualifications include:

  • Strong external sales/business development
    background, with product and / or marketing experience and abilities,
    preferably with large merchant clients

  • Strong commercial mindset, with budget and/or
    P&L experience required

  • Demonstrated ability to identify/source talent
    and build high-performing teams

  • Minimum of 10 years’ experience with Executive
    level client and internal constituents

  • Ability to communicate complex
    technical/financial concepts with subject-matter experts and convey those
    concepts to a broad audience

  • Ability to work independently and in
    collaboration with high level of success/achievement

  • Demonstrated leadership ability, including the
    ability to manage internal and external resources and cross-functional teams

  • Prior experience working with or for merchants
    and issuers; digital/mobile payment and/or loyalty experience a plus

  • Excellent written and oral communication skills

  • Bachelors or Graduate level degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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