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CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource's continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

CyberSource is a subsidiary of Visa Inc. CyberSource operates in Europe under agreement with Visa Europe.

Purpose

To partner with CyberSource customers enabling them to manage the risk of taking payments, predominantly credit and debit card, online. This will include analysing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working primarily with CyberSource’s strategic customers to implement these strategies using a combination of CyberSource and industry tools.

Principle Responsibilities

• Work with (typically) 10-12 primarily strategic ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
• Demonstrate proven knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.
• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
• Act as a subject matter expert on CyberSource risk management products, providing informal support and mentoring to other more junior team members in dealing with questions and issues.
• Analyse transaction data with a view to optimising risk management strategies for clients.
• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.
• Manage go live process in partnership with key stakeholders, including full set up of Decision Manager profiles and rules.
• Maintain a detailed knowledge of industry best practice alongside emerging trends and technologies within payment risk management. Act as a subject matter expert at industry events internally and externally.
• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
• Provide pre-sales support by accompanying sales team to meetings with prospects to act as subject matter expert on payment risk. Engage with prospects in a consultative and commercially orientated way.

Key Results Areas

• Meeting the merchant SLA’s that are set out in the contract agreements
• Delivering regular reporting and rule recommendations
• Successful delivery of workshops based on customer feedback
• Exemplary demonstration of key competencies

Required Experience:

• Proven track record as a consultative fraud SME within a global fraud team in the payments industry.
• Significant experience of interpreting results from fraud tools used to combat online card fraud (e.g. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring). 
• Experience of working with multiple reporting tools (e.g. Tableau, Oracle).
• Excellent communication skills, with the ability to write clear and concise reports in English, and the skills to communicate complex concepts and results to customers via phone, email or face to face engagements.
• Advanced Microsoft Excel and Access skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc).
• Experience of analysing large sets of transaction data to identify patterns and trends, utilising product and industry knowledge.
• Demonstrable relationship management skills.

Preferred Experience:

• Language skills appropriate to merchants within respective region
• Degree or equivalent in Computer Science or Engineering (or equivalent)
• Intermediate SQL skills

All your information will be kept confidential according to EEO guidelines.