Loyalty Solutions Delivery - MENA

  • Full-time
  • Job Family Group: Product Development

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description

Support and project manage the delivery of loyalty solutions to enhance Visa’s client relationships with issuers and merchants and drive incremental profitable behaviors. 

Market Knowledge

  • Help identify and deliver against the   loyalty solution needs of issuers and merchants in key markets in the MENA region.
  • Understand the loyalty landscape in the   region and help drive robust loyalty solutions for clients

Product Development and Delivery

  • Help develop loyalty solutions for the MENA   region based on a deep understanding of Visa’s Loyalty assets and capabilities, client needs and pipeline.
  • Ensure that new solutions adhere to the Visa framework/methodology of risk/return and the existing strategy
  • Manage existing and develop new vendor relationships as required. Identify opportunities to improve pricing, service delivery and content
  • Work closely with local market teams to understand client needs and customize solutions as required
  • Under the guidance of the Head of Loyalty (CEMEA) work with the Business Development and Product teams as well as other stakeholders to implement.

Business Casing and Product Performance Management

  • Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions
  • Track the performance of loyalty solution implementations and programs and provide regular reporting.

Business Development Support / Solutions Dissemination

  • Support key business development opportunities, provide input and expertise to pitches, RFPs, deal structures, revenue forecasts and contracts
  • Collaborate with key internal Visa partners - including Finance, Legal, Risk, Compliance,
    Marketing, Business Development, Acceptance in all activities

Strategic Nature, Mgmt Accountability, & Scope

  • Helps with the update of strategy and operational plans, and recommends changes as required
  • Provides operational and technical support to internal stakeholders and external clients
  • Project manages solution implementations to achieve milestones and objectives for MENA
  • Produce executive management reports, briefings and other related communications.

 Decision Making & Complexity

  • Support solution proposals and implement with clients.
  • Prioritize work effort against client needs.
  • Operate under direction of the Director of Loyalty and be an individual contributor

Financial & Organizational Scope

  • Help achieve financial targets outlined in business cases developed for the implementation of loyalty solutions
  • Must be able to work effectively in a matrix, cross-functional organization structure

Reporting Relationships & Interactions

  •  Role is based in the Dubai office and reports to the Head of Loyalty - CEMEA
  •  Individual contributor role
  • Interacts regularly with management in Products, Country management, Sales, etc. This individual is expected to interact effectively with medium and senior Visa management and staff.
  • This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, government departments, processors, agents, merchants and vendors
  • Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure
  • Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.



 

Qualifications

Competencies

  • Strong project management skills
  • Product management skills (knowledge of product lifecycle, development and implementation frameworks etc.)
  • Strong analytical skills
  • Good verbal and written communication skills
  • Solid interpersonal skills and ability to work effectively within a matrix organization
  • Self-directed and motivated.
  • Logical based reasoning and recommendations
  • Service-delivery oriented
  • Has an entrepreneurial spirit
  • Results driven discipline

Experience Requirements (education, skills - professional/technical/business)

  • Master’s degree in Business or equivalent (from top school)
  • 5-8 years of experience spanning the areas of Product Management, Portfolio Management, Loyalty/Rewards, Analytics
  • Proven execution experience in a product management capacity, including product development and launch experience
  • Demonstrable experience in developing, launching and/or managing loyalty/reward propositions and programs
  • Superior project management knowledge
  • Strong PowerPoint knowledge, presentation and communication skills
  • Ability to interact effectively with external partners that include vendors, clients, government regulators
  • Knowledge of Visa's system process is a plus
  • International business experience is a plus

Other Comments

This role requires moderate levels of travel across the MENA region





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