Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Systems Analyst is responsible to fully support the Visa Net Distributed Batch Operations on Core System and Applications in a multi-data center environment. This includes extensive research,
troubleshooting and problem resolution with an emphasis on follow through via creation of process, procedure and escalation/communication to internal groups as necessary. In addition you should be aware, involved, and able to action, schedule, and draft changes to this environment as necessary to mitigate the
impact and limited outage to Visa’s Core Systems and Applications when working with Application teams.

Principal Duties and Responsibilities:

• Settlement processing to multiple payment processors worldwide in a 24x7, high
  volume, mission critical environment.
• Ensure all jobs complete within the SLA and OLA timescales.
• Provide support across multiple applications, on VisaNet.


• Handle job Abends through INCident Management, root cause analysis through Problem
  Management and assist in Change Management for a permanent fix.


• Work collaboratively with Service Desk, Customer Support, Scheduling, Coverage,
  Application, Development and Engineering teams and third party
  vendors/partners to resolve complex issues


• Preparation and maintenance of internal documentation and fixlogs


• Mentor junior staff to include job training


• Support initiatives to enhance tool functionality with the tools, and engineering
  support teams


• Operations environment requiring shift work, 12-hour day shifts, required to work
  weekends, holidays, or nights as requested or scheduled.

Key
Performance Indicator

• Ability to work independently and collaboratively as part of a team.


• Perform Incident, Change and Problem Management according to documented
  guidelines.


• Be able to respond / action escalation utilizing our knowledge base
  in Incident tickets, websites, and documented process/procedures.


• Ensure all issue tracked, resolved to maintain and make improvements
  to ensure no SLA’s are missed or extended outages occurs.


• Strong ability to apply efficient decision-making, problem-solving
  and technical skills.

petence / Experience:

• Bachelor’s degree in Computer Science, Information Technology/Information Systems,      Engineering or 6+ years education discipline or equivalent experience on the job training in a similar environment


• Three years of Windows and UNIX experience


• Two to three years of database experience and SQL skills


• Experience with file transfer protocols such as FTP, SFTP, Connect:Direct


• Two years of experience on one or more programming languages such as shell scripting,
  Perl, Java, JavaScript, PHP.


• Knowledge on CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor,
  Netcool Alerting Tool, ServiceNow Ticketing Tool


• Understanding in Incident, Problem and Change management per the ITIL process.


• Five years of payment processing experience or equivalent, e.g. finance industry


• Ability to function effectively in a fast-paced environment with multiple priorities


• Ability to work independently and to also work effectively as part of a team


• Strong analytical and diagnostic skills; e.g., root cause analysis


• Experience working directly with customer support to solve technical problems


• Must have a strong commitment to execution, follow through and timely communication


• Excellent writing and interpersonal skills with the ability to communicate effectively with
  both technical and non-technical customers


• Exceptional organization skills


• High level of attention to detail

Others:

 
• Excellent Team Player


• Strong reporting and documentation skills.


• Excellent written and verbal communication skills.

Education:

• 4 - 5 years of education or equivalent on the
  job training in a similar environment

Working Conditions:

• Shift work, 12 hours shifts, Days or Nights, as the operations need
  requires.


• Required to work OT as requested.

This is an operational department therefore; you will be required to work weekends and over the holiday
periods as requested or scheduled

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.