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CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

Purpose:

To advise CyberSource customers in managing the risk of taking payments, predominantly credit and debit card, online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource's global customers to implement these strategies using a combination of CyberSource and industry tools.

Principle Responsibilities

• Work with (typically) 8-12 ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud

• Analyze transaction data with a view to optimizing risk management strategies for clients

• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.

• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.

• Consulting customers on how to use our products and services or taking full control (including configuration) of our fraud solution to help our customers in achieving their business goals

• Manage go live process including set up, delivering Fraud Decision Manager element (success start / workshop)

• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.

• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations.

Key Results Areas

• Meeting the merchant SLA's that are set out in the contract agreements.

• Delivering regular reporting and rule recommendations.

• Successful delivery of workshops based on customer feedback.

• Consistent demonstration of key competency areas.

Required Experience

• Minimum of 3 years' experience working within a fraud team at a financial institution or ecommerce merchant. Must also have experience of interpreting results from fraud tools used to combat online card fraud (e.g. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.).

• Strong communication skills, with the ability to write clear and concise reports in both Chinese and English, and the skills to communicate complex concepts and results to customers via phone, email or face to face engagements in both languages.

• Experience of presenting to senior stakeholders and delivering technical training.

• Experience of managing multiple priorities and experienced in effectively managing customer needs

• Excellent Microsoft Excel and Access skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc).

• Experience of analyzing large sets of transaction data to identify patterns and trends.

Preferred Experience

• Degree or equivalent in Finance, Business, Computer Science or Engineering (or equivalent).

• Experience of working in the payments industry.

• Experience of working with multiple reporting tools (e.g. Tableau, Oracle)

All your information will be kept confidential according to EEO guidelines.