Senior Database/Middleware Engineer

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

This position will be hired to seed the groundbreaking technical Team for Visa in China, with the expectation
of leadership opportunities as the business and Team grows

Position Summary
The Database and Middleware Operation team prides in keeping the database, applications and systems of Visa up and running to cater to the 24x7 needs of the business. This position is created to help seed the groundbreaking technology support team for Visa in China, with the expectation of leadership opportunities as the business and team grow.

As part of the team – you will be responsible for supporting critical applications/databases and ensuring the stability of our environment by performing proactive maintenance activities, engage in automation activities, performing root cause analysis and remediation. The role requires working knowledge of production support processes such as Incident/Change/Problem management, triaging incident and vendor escalations. This is an individual contributor role responsible for identifying and resolving issues of advanced complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities
• Provide on-site and on-call Level 2 database and middleware operations support for all in-country live applications and services according to defined Operations Level Agreement (OLA).
• Monitor database and middleware user and system activity logs for anomalies and take pro-active remediation action.
• Collaborate with application support teams to optimize performance of database and middleware.
• Prioritize investigation of high impact incidents to identify root causes and mitigation measures.
• Secure database and middleware software in production, development and QA environments by installing all mandated security patches within stipulated dates.
• Ensure successful database backup and restoration.
• Perform essential routine maintenance of database and middleware to assure their integrity and stability.
• Participate in capacity planning to cater for immediate and future database growth.
• Install and upgrade database and middleware software on Linux platform.
• Ensure new database and middleware adhere to technical security requirements prior to operations handover.
• Keep database and middleware operations documentation up-to-date.

Qualifications

• Bachelor’s or Master's degree in Computer Science or related discipline from an accredited university.
• Experience working in large, complex, enterprise datacenter environments.
• 5 or more years of hands-on experience in one or more of the following database: 
      o MySQL
      o Oracle
      o NoSQL (MongoDB, Aerospike, Cassandra, Hbase)
      o MSSQL
• 3 or more years of hands-on experience in one or more of the following middleware:
      o RedHat JWS
      o Apache
      o Tomcat
      o Oracle WebLogic
      o IBM WebSphere
      o IBM DataPower
      o CA SiteMinder
      o Oracle Directory Server.
• Good technical knowledge of High Availability databases.
• Good understanding of Java frameworks and libraries such as Spring, Hibernate, Apache Struts
• Hands-on experience with associated database and middleware administration and troubleshooting tools.
• Certified in ITIL Foundation V3 and familiar with ITIL framework for incident, problem, change and request management.
• Ability to work independently or with minimal supervision.
• Ability to lead cross-functional teams on key infrastructure projects.
• Ability to learn new technologies and paradigms.
• Strong, hands-on technical and engineering expertise allied with business acumen.
• Strong planning, organizational, analytical and problem-solving skills.
• Proficient in oral and written English, with strong inter-personal skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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