Director, Digital Web Production – Small Business (Authorize.Net)

  • Bellevue, WA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind– making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do, and CyberSource, a Visa company, is the payment management platform that drives our merchant enablement agenda. CyberSource is the global category leader in its space, enabling over $350B of global digital commerce annually. Authorize.Net is the small business line of solutions of CyberSource. Over 450,000 merchants worldwide use CyberSource and Authorize.Net payment management solutions to enable sales growth, create new customer experiences and business models, mitigate risk, and operate with greater agility. CyberSource is the only payment management solution that operates as part of Visa, and thereby uniquely benefits from the security, innovation and global scale, only Visa can provide.

Visa is an advocate for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

"Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

Job Description

The Director, Digital Web Production – Small Business is a key member in our worldwide digital marketing team, supporting strategic, integrated marketing objectives that generate, optimize and accelerate
awareness, engagement and demand.

S/he will be responsible for the Authorize.Net web experience, ensuring that content is up-to-date and online marketing programs are executed in close alignment with the NA Small Business Marketing, Digital
Marketing, and World Wide Marketing leadership teams. S/he will report to the Senior Director, Digital Marketing.

This position is based in Bellevue, WA, with some domestic and international travel expected.


  • Be a passionate and proactive driver and articulate advocate for customers and the Authorize.Net web experience

  • Represent Authorize.Net stakeholders in continuously improving Authorize.Net’s web properties across all audiences, geographies and form factors while prioritizing internal and external

  • Work hand-in-hand with Visa’s agency of record to deliver a best-of-class experience that embraces emerging trends while maintaining usability

  • Lead ongoing user and A/B feedback initiatives, as well as feedback from other sources, to drive incremental improvements

  • Partner with small business Go-to-Market (GTM) team through web activities, ad campaigns, CRM, etc., to produce a compelling and sticky web experience

  • Develop and maintain relevant KPIs and site metrics in tight alignment with Marketing Operations and the sales teams

  • Manage the creation process for content updates to the Authorize.Net web assets, including support for the development of graphics and interactive forms

  • Collaborate closely with SEO team to ensure all web-based properties are aligned and generating highest quality results

  • Establish strong relationships with Visa’s global resources by both capturing regional requirements and supporting regional program growth

  • Lead effective communication, understanding, linkage, and prioritization of resources, across cross-functional teams


  • Minimum of 5-8 years of web and mobile design experience
    and implementation – agency experience a plus
  • Working knowledge of CMS systems (required)
  • Proficiency with design programs including Adobe Creative Suite
  • Strong verbal and written communication skills, including an ability to meet objectives through influence, facilitation and consensus building
  • Knowledge of SEO best practices
  • Ability to troubleshoot technical problems
  • Ability to develop and maintain effective relationships with key product stakeholders
  • Demonstrated capabilities to multi-task in a fast paced environment
  • Strong experience in project management with emphasis on milestone definition and management
  • Positive attitude, tactful, and a self-starting contributor with positive references from prior marketing/IT colleagues
  • Bachelor’s degree required, Master’s degree a plus

Additional Information

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