System Analyst - Application Support

  • Austin, TX
  • Full-time

Job Description

We are seeking a System Analyst to work in the Distributed Operations Support Team. The candidate will be responsible for managing, maintaining and day to day care and feed of mission critical 24*7 applications. You'll be working in a face-paced environment and will be a liaison between the Product Office and Product Development. You will also be working closely with infrastructure, security and other teams as required. Responsibilities would include:

  • Responsible for supporting critical Visa Business applications and ensuring the stability of the applications.
  • Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
  • Write and maintain scripts to monitor system functionality and performance.
  • Apply code and operation break fixes and other proactive maintenance activities
  • Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
  • Performance performance tuning of applications
  • Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
  • Participate in root causes analysis for service failure and provide resolution.
  • Work with ticketing application to manage tickets and maintain SLA and OLA


  • Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by five (5) years of work experience.
  • Knowledge of production support processes, including incident/change/problem management.
  • 5 years of experience with Java, J2EE1.4, HTML, XML, XSL, JavaScript, Servlet 2.4, JSP 2.0, Struts 1.2, Spring 3.0, DB2 database, and Hibernate 3.0.
  • SOAP and REST Based Web service experience
  • 2 years of experience with WebSphere, TCServer, Apache Web Servers, MVC framework, IIS, and IBM-IHSweb server.
  • 1 year of experience with file transfer protocols, either: FTP, SFTP, or Connect Direct;
  • Experience with UNIX and Windows OS.
  • Advance Database Experience with SQL skills (DB2, MSSQL, MySQL)
  • Application server/Web server.
  • 2 years of experience in Production support working in a globally distributed team;
  • Software Versioning Tool Experience.
  • Experience with Splunk, Nagios, Munin or Cacti
  • Experience with Card and transaction domains.
  • Experience with ITIL and Service Management Tool like Service-Now or Remedy

Additional Inform

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy