Operations Analyst

  • Foster City, CA
  • Full-time

Company Description

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Job Description

  • Manage the development and application of the quality control measures
  • Responsible for maintaining an up to date and accurate global set of forms and related documentation for Global Licensing:
  •        Gather input and approvals from involved stakeholders including Legal, CSS, BD and Licensing team
  •        Manage distribution and communication of changes of forms to the Licensing Team, Key Stakeholders and Clients (VBN, emails, etc)
  • Manages communication channels for Licensing resources to ensure they are up to date, client-focused and effective including InSite and Visa Online.
  • Support, identify, analyze and deploy process improvement opportunities at market and global levels  
  • Work in collaboration with market-based Licensing Teams to complete assignments within defined parameters and Service Level Agreements
  • Assist in special Licensing programs, tool development evaluation and improvement (Annual BIN Program, etc)
  • Assist team as needed with Level 2 business scenarios and decisions, such as Mergers/Closures and VGA, including training on basic functions
  • Consults and participates as necessary in operational and reporting activities necessary to support specific initiatives and new product sets ups.
  • Assists in building awareness of Licensing rules, policies and processes
  • Provides training support as needed for the Licensing Team



Bachelor’s Degree and / or Professionally qualified (equivalent with 6-7 years professional experience)

Business Knowledge:

  1. Working knowledge of the payment industry

  2. Has proven ability to set and deliver upon priorities within busy, shifting environment

  3. Proven knowledge and experience in data-driven, client-focused industry

  4. Demonstrated ability to be proactive and think through consequences

  5. Effective verbal and written communication skills

  6. Ability to understand VOC (voice of customer) / business requirements

  7. Experience in mapping out end-to-end processes and identifying value-added and non-value added steps in the process

  8. Demonstrated successful experiences and results in process improvement
    methodologies and processes

Technical Knowledge:

  1. Understands and working expertise in Visa tools including VCIS, VCSA, VMM, etc
  2. Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Access

Additional Information

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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