Visa does more than process transactions. With Visa
Commerce Solutions’ suite of industry-leading products, merchants can increase
sales, boost customer loyalty, and target customers with precision. Visa
Commerce Solutions lets merchants target desired audiences and reward customers
for choosing their own brands over competitors'. Bridging the gap between
online and in-store transactions, many industry leaders are already using the
world's largest transaction database to acquire new customers, drive loyalty,
and boost on- and offline sales by offering their users a unique commerce
experience.

The holder of this role will be a key member of the Visa Commerce Solutions client services team, primiarily responsible for client management and support within the Polish Market.

The individial will be responsible for customer retention and developing the relationships with existng customers. This includes both reactive and proacive relationship management to a broad range of low to medium touch customers.

Main responsibilities include account management (operational and technical) across the client portfolio.

Principle Responsibilities

• Be the point of contact for client services support for our Polish mobile portal/app and incorporated in our Client Services team based in the heart of Berlin
• Maintain and grow existing relationships across a broad portfolio of customers in the Polish market and extended regions
• Provide a single point of operational contact for the defined customser base. Collaborate with various departments and 3rd parties to develop solutions and resolve issues
• Develop and demonstrate knowledge of Visa Commerce Solutions' and Visa's products and services, which can be conveyed to the customer in a clear and concise manner
• Evaluate and assess the performance of client accounts/interactions through conduct qualitative and quantitative analysis
• Provide technical troubleshooting support to clients experiencing issues with implementation of the service
• Build and maintain relationships with internal and external stakeholders to foster culture of collaboration
• Collaborate with wider Sales team to support and deliver on the Business Development effort of the wider sales team
• Specific Project Work - Get involved with regional and global projects that directly relate to supporting Sales Effectiveness
• Develop expert understanding of Digital Advertising
  

• 3+ years of relevant experience and a clear record of accomplishment
• General comfort with web 2.0 applications
• Excellent in Microsoft Office Suite (Word, Excel and PowerPoint)
• Demonstrated problem solving and analytical abilities (proficient in Excel)
• Data oriented/analytical mindset
• Excel at both phone and email communication with clients
• Prior experience working in online marketing and/or performance marketing
• Self motivated and lean fast
• Superb verbal, written and communications skills
• Demonstrated ability to work and collaborate in a team setting
• Ability to effectively prioritize tasks and manage time, even under high pressure situatoins
• High quality control standards
• Execture in a fast-paced team environment
• Fluent in ENglish and Polish, every additional language is a plus
  

Key Competencies:

• Committed to service excellence and added value through taking a proactive interest in client needs and works in partnership with them to chieve their aims
• Contribute effectively to achievement of organisational vision through teamwork, employing open communication channels and sharing infromation to achieve a common objective
• Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment and respect from others by demonstrating professionalism, integrity and expertise
• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficencies. Works across boudaries and in partnership with others to achieve goals
• Continually improving through personal development and champions new ways of doing things
• Demonstrates resilience; able to resposnd quickly to adapting organisational needs while continuously role modelling company values
• Generates and shares interesting/New idea and insights to stimulate discussoin and thinking
• Provides the energy and drive to identify and creat opportunities for new and innovative ways to meet client needs
• Researches industry best practice and trends; applies this to own role to stretch thought boundaries
• Able to quickly assimilate key information; quiklcy applies new knowledge
• Participates in creative workshops or knowledge sharing opportunities
• Understands and demonstrates the importance of sharing knowledge