REF5144T - System Analyst (Middleware & Application Support)
- Austin, TX
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind-making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
The Systems Analyst a.k.a. Application Production Support Level 2 Engineer is part of a team responsible to provide successful implementation and management of Visa services (applications under Visa Information Management (Commercial Cards)) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards, and providing the documentation for the ongoing support
and maintenance of the systems
Responsible for providing 24X7 Application Support across multiple visa applications.
Responsible for applying code and operation break fixes and other proactive maintenance
activities to keep the services up and running
Responsible for evaluating the Issues reported by Visa clients and members and providing
Responsible for managing the performance and tuning of several Visa applications.
Will be responsible for managing the service and ticket SLAs and managing the workflow
to achieve the SLAs.
Minimum 4 years’ experience in working with WebSphere, IBM-IHS web server, Apache,Tomcat, Siteminder and LDAP.
Knowledge and experience with Linux and UNIX.
Minimum 3 years’ experience in Production support working in a globally distributed
Working experience on Java, J2EE and Perl Script technologies.
Experience in working with Db2 UDB and Oracle DB’s is preferred, DML/DDL SQLs
and Store PROCs
Experience with BMC Remedy and ticketing workflows is preferred.
Prior working experience with Card and transaction domains will be advantageous.
Should have a technical and business mindset
ISO 9000 and ITIL experience will be advantageous.
A bachelor's degree or equivalent in Computer Science, Engineering or related
All your information will be kept confidential according to EEO guidelines.