Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Purpose:

This position will be responsible for managing and growing Visa’s digital acquirer partner businesses in Taiwan. The role is to develop, educate, lead and support Visa’s strategic acquirer partners who want to grow and optimize their online merchant portfolios.
You will work closely with other cross-functional Visa teams in Taiwan, across rest of Asia Pacific and Visa globally. Success will be measured by revenues and volume growth rate targets for the local market, as well as other key metrics or initiatives as agreed. You will have the autonomy and accountability for the local strategy, planning, forecasting and execution against the agreed goals.

Responsibility:

• Represent Visa’s Digital Acceptance capability (CyberSource service and others) to engage the local acquirers, large merchants and other processors, Fintechs and System Integrator partners in the market.
• Grow sales of online payment, fraud management solutions and ancillary products with acquirers and support in achieving the same for acquirer merchant portfolios
• Demonstrate a strong command and leadership of the CyberSource ecommerce service suite with the ability to identify opportunities to cross-sell and maximize revenue in each client portfolio
• Leverage internal resources and marketing programs as well as industry knowledge and personal sphere of influence to ensure all internal stakeholders are appropriately engaged - to realise successful implementations of key opportunities with clients.
• Proactively manage internal stakeholders to ensure customer interactions are well considered and positioned to deliver added value and represent CyberSource in a creative and responsible manner with prospects and customers
• Demonstrate deep financial and strategic insight into customers, and a clear understanding of customers’ acquiring, merchant and e-commerce strategies, utilising your industry knowledge and market insight and product expertise to build and deliver against our client’s long-term strategies
• High degree of self-sufficiency, but reporting into management and other stakeholders regularly, to provide timely updates on both Pipeline and Forecasts for all client opportunities, risks, product lines and services.
• Proactively updates the CRM to ensure accurate data is available and sales activity is recorded and role models best practice sales administration practices for other team members.
• Negotiate pricing and discounts as well as contractual terms within set parameters and adhere to all internal policy and procedures when structuring deals
• Build and maintain relationships with global counterparts to drive a collaboration culture in which best practice is shared and work with global colleagues on joint projects and global merchant relations where required

Key attributes
• Results focused, must have relationship management experience in a solution based e-commerce environment
• You are a natural born account manager, disciplined to setup the right depth of engagement and cadence with your accounts to deliver a strong focus on driving customer growth outcomes
• You will have extensive payments industry knowledge and be contemporary with the latest issues in Digital payments, technology along with a contemporary understanding of local regulations
• Digital, analytical, objectivity, drive, enthusiasm, leadership, and creativity are key attributes
• Strategically driven leader with hands-on mentality; curiosity is part of your DNA

Essentials
• Graduate caliber
• Outstanding communication skills – Mandarin (fluent/native) and English (oral and written). Fluency in other regional language(s) preferable
• Multinational experience and willingness to travel within the region
• Experienced in using a CRM system, preferably Salesforce, to ensure new business activities are visible to a broad range of stakeholders

Industry experience
• E-Commerce platform and/or Online Fraud subject matter expert, pro-actively engaged across the payments industry, with current, relevant skills and knowledge.
• Deep knowledge of card payment systems, value chain, economics and payment gateway services
• Comprehensive knowledge and experience working in the FinTech & technology or payments industry focusing on an e-commerce technology service delivery
• Experience of cross-functional collaboration/deployment between technical service delivery, support, product & commercial teams in a matrixed, multinational environment
• Deeply entrenched in the acquirer or merchant community with a wide and current professional relationship network

Professional values
• Innovation driven: stay current and curious with the latest payments trends, champion bold ideas and new ways of doing things, ask challenging and stretching questions of yourself, your manager and your peers;
• Open communication: actively promote environment of inclusion and diversity of thought, proactively limit or mitigate unconscious biases, deliver honest and direct communication at all times
• Solution focused: use your knowledge, experience and commercial acumen to understand customer’s pain points; learn from Visa’s best practices globally; be unafraid to make timely decisions in ambiguous, high-pressure situations; be quick to adapt / recover and reset priorities in changing circumstances

The function that this individual performs is key to delivering on Visa’s “Expand Access” strategic pillar. It forms a part of Visa’s Acceptance development, merchant relations, interchange management and industry stakeholder management team. Failure to deliver on those commitments can have a visible and pronounced impact on Visa’s revenues, reputation and brand image, and in some cases, can expose the company to financial liability. Hard work, high integrity and honesty are non-negotiables.

All your information will be kept confidential according to EEO guidelines.