Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

About Visa Token Service: The Visa Token Service is a security technology that replaces sensitive payment account information found on payment cards, such as the 16-digit account number, expiration date and security code, with a unique digital identifier that can be used to process payments without exposing actual account details.  Token service allows financial institutions, merchants and value-added partners to develop new payment and commerce platforms. With a complete set of tools, specifications, APIs and SDKs, Visa Token Service secures mobile and digital transactions

About Visa Checkout:  For consumers and online retailers, Visa Checkout offers an easy and secure way to pay online. Enrolling in Visa Checkout is intuitive and simple, and shoppers can use any Visa debit or credit card or even other branded cards to make purchases from a PC, mobile device or within a mobile app. Once enrolled, shoppers simply provide their username and password to complete the payment process -- without ever having to leave the merchant’s website.

About Visa Commerce Solutions: Visa Commerce Solutions is an Offer and Loyalty platform, serving not only merchants but also global financial institutions and third parties. We create and manage products to help clients launch or enhance their loyalty programs and marketing campaigns, providing unique capabilities and data insights to help optimize their programs. 

Main Job Tasks and Responsibilities:

• Act as the single point of operational contact for assigned merchant and partner accounts
  
• Troubleshoot and resolve client's technical, business, merchant identification, transaction processing and billing issues by obtaining and examining all relevant information to determine cause and facilitate resolution. 
  
• Perform business analytics and performance monitoring of live merchants and partners
  
• Proactively work with the client to identify strategic opportunities, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action.
  
• Represent the client’s and account management’s needs in the product roadmap, provide business requirements and prioritization, and communicate roadmap back to the client.
  
• Coordinate internal resources to accomplish Visa and client objectives, and ensure that the client perspective is represented within the organization. 
  
• In addition to direct client management, this role requires the ability to manage cross-client strategic goals, special projects, and driving account management’s goals within a diverse cross functional groups including legal, privacy, product, analytics, business development and System Development teams.
  
• Stay current with industry and client trends and maintain a working knowledge of Visa products and services.
  
• Client-facing travel (international and domestic), ~20%
  

Key Knowledge Domains:

• Offer & Loyalty industry
• Credit card payments and payment systems
• Web technologies and systems
  

• 3+ years experience in payment processing products with ability to consult with clients on defining implementation goals and timelines. 
• Bachelor's degree required, MBA a plus. Requires previous experience managing clients, preferably in the financial services, card-linked, payment card, software or information services industries
• Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions.
• Strong problem solving and organization skills including resolution management and follow up
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Strong leadership capabilities, interpersonal, customer interaction and executive-level written and verbal communication skills
• Fluent oral and written English is required
• Proficiency in Spanish is a plus
• Experience with SQL statements and BI reporting solutions such as MicroStrategy.
• Experience with web-based software development technologies: HTML, XML, REST, JSON APIs is a plus
• Working well within heavily matrixed organizations, multi-national experience a plus.
  

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.