CyberSource, a Visa company, is a global leader in e-Commerce Payment Management capabilities.  In an
increasingly competitive environment, we are looking for talented, articulate and bright individuals who want to make a difference. 

The Product Operations Senior Director will lead the Client Key and Initiatives Team within Product Operations team. This position is responsible for operational discipline, processes and methodology, and program
management for client engagements and strategic initiatives executed by the Merchant Digital Product organization, including the professional services and product management teams.

The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision.  He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings, with a proven record of providing high quality, efficient delivery that exceeds client expectations. 

This position will interact regularly with senior leadership from cross-functional teams including Product Management, Technology, Marketing, Sales, Customer Service, Legal, Sourcing, and Visa teams in a global
environment.  Position will be located in Austin, Denver, or Foster City.

RESPONSIBILITIES: 

• Effectively manage a team of Program Managers , providing
  oversight to deliver on client and other strategic engagements, ensuring the
  product team delivers against its commitments with the highest quality in a
  timely fashion

• Establish program management methodology, processes/temples,
  policies, and overall framework for key client engagements

• Collaborate across
  organizations / business units to ensure speed and quality of delivery for
  solutions. 

• Analyze program results to ensure customer requirements are
  satisfied

• Responsible for superior client and customer service
  experience

• Oversee and ensure all status materials and client specific roadmap
  documents are compiled, kept current, and validated for client consumption

• Perform risk analysis, develop contingency plans, and gather
  data from functions to proactively raise prioritization and scheduling tradeoff
  decisions, and monitor costs/spend rates with our technology department

• Work with the Product Team to establish key performance
  metrics, and measurements are implemented to predicable delivery of product and
  ensure continuous improvement is established with technology

• Acts as an escalation point to drive
  collaboration with program and project team members to resolve conflicts,
  project issues, and deviations and drives them to resolution

• Provide ongoing leadership to direct
  reports; ensuring functional progress to achieve or exceed goals, objectives
  and other targets; Ensure cross product education and training increase
  knowledge within the organization

• Participate in other product operations related activities,
  as requested

• 15 years program management experience planning and
  delivery, with the ability to multi-task and manage multiple complex projects
  concurrently in a cross functional environment; experience managing product
  portfolio with annual capital investment of $35M

• 10 years product development experience, preferably in the
  payments industry

• Demonstrated experience in influencing,
  guiding and providing mentorship to varying levels of staff

• Results-driven and able to collaborate
  with management and colleagues to share responsibility for end-to-end solution

• Ability to measure and analyze project and operational
  performance to use in driving improved delivery performance

• Outstanding communications ability to a diverse customer
  audience, including C-level executives, product, and technical stakeholders,  Demonstrated interpersonal skills to
  interface well with internal and external clients

• Exceptionally strong verbal and written communication skills
  

• Proven ability to lead projects end-to-end to meet client
  commitments

• Ability to thrive in a fast paced environment;
  self-motivated, self-managed

• Strong customer service and relationship management skills

• Adept strategic thinker and problem solver

• Excellent MS Office experience (Project, Power Point, Excel)

• Strong organizational skills as well as the ability to adapt
  quickly to changing priorities, assignments, and roles

• Experience working in agile development environment is preferred

• PMP certified with current credentials required

  
  

All your information will be kept confidential according to EEO guidelines.