Reporting Lead, Business Operations

  • Foster City, CA, USA
  • Full-time

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

The Technology organization within Visa, Inc. is responsible for all systems, technology and processing platforms, networks, and the development required to support the business demands of the company. This global organization has a workforce of approximately 7000 Technology professionals (FTE, Consultants and Contractors), and operates in multiple locations including California, Colorado, Virginia, Texas, Singapore and Bangalore.

The Technology Planning & Business Operations organization provides key business management oversight and integration across the Technology organization. This includes driving investment planning & budgeting, project & portfolio management, workforce planning activities, strategic initiative program management, executive reporting and employee engagement activities. The team is focused on improving efficiencies, transparency, consistency and collaboration within the Technology organization and other key cross-functional stakeholders.

Job Description

The Director of Business Operations Reporting is an individual contributor role responsible for a number of high-visibility, time-sensitive reporting responsibilities with key focus on bringing transparency, critical thinking, and sound rationale to support discussion and decision-making through various executive level reports and presentations. This position interacts with a wide range of stakeholders, across Technology product development teams, functional Program Management Offices (PMOs), and Finance, including senior leadership. The position will report to the Sr. Director, Technology Employee Engagement & Business Operations Reporting.


Key responsibilities include:

  • Lead and deliver executive reporting, including data- and status-oriented deliverables (PowerPoint presentations, written summaries, and supplemental materials) for consumption by executive management, including the Board of Directors

  • Provide context and structure in a precise and timely manner for all deliverables developed on behalf of and for the consumption of executive management.

  • Provide leadership and oversight without direct management authority; share expertise and context with contributing teams and drive operational rigor to ensure reporting goals are met

  • Leverage report information to contribute to communications and presentations targeted for global Technology employees (e.g., All Staff meeting presentations, etc.)

  • Focus on continuous improvement and evolution to meet changing requirements and support maximum visibility to the executive audience

  • Act as the primary point of contact for audit and compliance reporting and work with functional teams to gather required artifacts in prescribed formats


  • Bachelor’s degree in Finance, Business Administration, Economics or a related field.

  • 10+ years of progressively responsible experience in related roles, including responsibility for executive (C) level reporting, analysis, project/program management, and business operations

  • Ability to think big picture, drive execution, and rolls up sleeves to get the job done.

  • Excellent analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities and responsibilities

  • Strong verbal and written communication, data presentation, collaboration, stakeholder management, and teamwork skills, with demonstrated ability to gain trust, secure buy-in and influence change at all levels, in order to achieve business objectives

  • Process orientation and demonstrated ability to define and document new or improved, operational, and business processes and reporting mechanisms.

  • Skilled in the creation of presentations for an executive audience, new reporting mechanisms and other supporting documents. Highly proficient in Microsoft Office including Excel, PowerPoint, and Word. Expertise in one or more analytics tools such as Tableau, Power BI, as well as Visio and SharePoint skills would be a plus.

  • Directly relevant experience in a business role (such as within a Chief of Staff function) for a medium to large leading technology company is highly preferred.



Additional Information

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