Director Client Experience, Innovation and Strategic Partnerships
- Full-time
- Job Family Group: Product Development
Company Description
Common Purpose, Uncommon Opportunity
Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. Weare also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
This Director is responsible for understanding Visa’s business strategy and partnering with global account executives on client engagements to execute successful introductory sessions that meet account and business goals. This role runs day-to-day execution of key client engagements and represents the NY Innovation Studio program to clients and special event attendees.
RESPONSIBILITIES:
- You will own client intake to ensure healthy pipeline of clients and ecosystem events
- Successfully execute introductory sessions and tours of the NY Innovation Studio to both internal and external customers
- Strategically communicates Visa Innovation vision to internal and external audiences
- Demonstrates previous knowledge and experience of the Payments industry
- Effectively communicates narratives supporting the Visa Innovation vision for introductory tours and ecosystem events
- Manages end to end hospitality elements of client introductory tours and special events
- Work in white space environments, in the newly built NY Studio practice, independently and leading engagements and initiatives
- Plans and executes NY FinTech/Partner ecosystem events to articulate Visa’s Innovation agenda and amplifies Visa’s role within NY FinTech
- Acts as lead for ecosystem events: recommend and secure corporate resources, handle engagement logistics, lead hospitality efforts, and prepare post briefing reports and follow-ups
Qualifications
- Bachelor’s Degree and 3+ years professional experience
- MBA or Master’s Degree a plus
- Experience in consumer research/human centered design, hospitality and executive engagement a plus
- Strong organizational skills with the ability to prioritize and lead multiple projects/events at a time while paying close attention to detail
- Confirmed ability to problem-solve and work independently with minimal supervision while also being a team-player
- Collaborative approach to working with cross-functional teams
- Self-motivated, “can do” POSITIVE attitude with extraordinary follow through
- Ability to conduct and synthesize market research
- Strong communication, storytelling, and presentation building skills
- Comfort working within white space environments
All your information will be kept confidential according to EEO guideline
Additional Information
All your information will be kept confidential according to EEO guidelines.