Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions
and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks. 

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank
customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online,
transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are more than 10,000 talented employees who continuously raise the bar with innovative
solutions and products that deliver the convenience and security of digital
currency to more people all over the world.

Purpose

Business Development specialist with ownership
all aspects of designated Client relationships with a focus on business growth
and client satisfaction.

Manages the setting, direction and implementation of country and business strategies with designated Clients to achieve business targets through growing the existing business and through
identifying new business opportunities including the introduction and
implementation of new products and services.

Principle Responsibilities

Business Development and Relationship
Management 
 

• Establish, develop and manage the relationship between Visa and designated Clients’,
       industry representatives in-country such as Central Banks, Governments,
       Bankers Association and Media
 
• Establish, develop and manage relationships in-country with Vendors, Processors and Domestic Switches
 
• Manages Revenue for designated Clients and countries
 
• Identify new business development opportunities and take accountability for and manage the project evaluation of these. Focus on achieving business targets through growing existing business and developing new business opportunities.  Monitor business results of designated clients and anticipate challenges and take proactive measures to accomplish targets 
 
• Ensure effective communication of progress to targets both within Visa and with  Clients
 
• Develop, maintain and cultivate close relationships with decision-makers and senior management of designated clients, partner companies, Central banks and national banking associations.  Understand their business strategies, priorities, needs and business processes, present to them strategic ideas and share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results
 
• Represent Visa to the Clients by providing a point of contact to them, with permanent high quality support on the Visa organization, products, systems and policies.
 
• Client consulting relating to operations, IT, marketing and compliance
 
• Monitor and analyze competition & market trends
 
• Attend to member queries and issues, and provide timely and  efficient solution
 
• Ensure Members compliance to service levels, integrity of service records and efficient resolution of complaints
 
• Provide periodical reports as agreed with Country Manager
 
• Assist Country Manager in providing reports to Management
 
• Regular market sales visits

• Ensure all Visa departments are fully informed of actions that may affect them, support their objectives and business plans and seek to resolve conflicts which might occur. 
 
• Actively contribute to the development of the team through sharing of information, coaching and support
 
• Establish, maintain and develop good relationships with colleagues, and staff in other regions to ensure that global initiatives and best practice throughout Visa are effectively introduced across the company
 
• Complete ad hoc project/research work and other initiatives as directed by management
  
  

Strategic Nature, Mgmt Accountability, &Scope

 
• Supports the development of BD Strategy. Ensures the implementation of annual functional sales goals and plans, primarily focused on execution  
• Responsible for relationship management and business development with designation Clients and sectors without direct reports.  May lead cross functional teams or  projects
 
• Directly supports the Western & Central Africa Country Manager on the business  development of the market
  

Decision Making & Complexity
 

• Has  impact on Western Africa revenue and organisation reputation through management of Client relationships
 
• Decisions are guided by Visa policies, procedures and business plans.
 
• Interprets  business issues and recommends best practice
 
• Works independently with guidance in only the more complex situations.  Solves complex problems taking a broad perspective to identify innovative solutions
  
  

Financial & Organizational Scope
 

• Operational  sales team member & individual contributor.  Not responsible for directly managing a  budget or cost centre
 
• Manages assigned Clients & Countries
 
• Generates new business and maintains existing Client relationships for mid to large  accounts
 
• The role holder is accountable for their Western African Clients Annual Payment, Revenue and Merchant Volume Targets, as well as Client Engagements.
  
  

Reporting Relationships & Interactions
 

• Based in the growing Abidjan office, Côte d’Ivoire, this role reports to the Western & Central Africa Country Manager, based in the same office
 
• This position will involve frequent interaction with key Visa stakeholders, including the financial institutions, processors, the Central Bank, acquirers, merchants, etc
 
• This individual is expected to interact  effectively with all levels of Visa management and staff
 
• Strong collaboration skills and team work with the SSA hub office for Marketing, Products, acceptance and other  functional work.
 
• Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting  structure, and multinational organization
 
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team

Required Experience (education, skills -
professional/technical/business)

Professional 
 

• Possesses  specialized depth and/or breadth of expertise in business development, primarily focused on execution
 
• Bachelor’s or Master in Business / Finance / IT or related field, with typically at  least.
 
• Minimum of 5 years professional experience in the retail banking / financial services / payments sector
 
• Experience in the Western & Central Africa region
  
  

Technical 
 Advanced knowledge and demonstrated mastery of core BD skills & competencies via  practical experience of a difficult nature 

• Proven Relationship Management skills 
• Proven Sales, Negotiation & Influencing skills 
• Time management,  multitasking skills 
• Fluent business  English both written & spoken 
• Strong Microsoft Office skills (Word, PowerPoint, Excel) 
• Creation & delivery of professional briefs and presentations
  
  

Business 

• Business / commercial acumen 
• Analytical skills, strong problem solver, creative trouble shooter 
• Experience working in cross functional team, matrix experience preferred
  

• Previous experience in a multinational financial company preferred, with a strong compliance culture, a Knowledge of Visa, other payment systems, card products, and a good understanding of the Mobile Financial Services 

• Excellent communication skills 

• Excellent interpersonal skills 
• Self-directed & motivated
• Team player, can-do attitude

• Proven project management & strategic planning skills.

• Interpersonally credible, influential in its dealings and
  sensitive to a multicultural environment.

• Excellent analytical skills

• Ability to negotiate business agreements
  
  
  

Common Purpose,
Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose
that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial
services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.