Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

About CyberSource:

We're more than a global payment gateway — we're a payment management company. CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our
CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security.

Born during the dawn of eCommerce in 1994, CyberSource was one of the pioneers in online payment and fraud management services for medium and large-sized merchants. In 2007, we acquired the leading U.S. small
business payment services provider, Authorize.Net, thus expanding our market footprint to cover businesses ranging from the smallest sole proprietorships to the largest global brands. In 2010 CyberSource was acquired by, and operates as a wholly-owned subsidiary of, Visa Inc.

Today, over 400,000 businesses worldwide use CyberSource solutions. The company's headquarters are in Foster City, California, with offices throughout Asia, Europe, Latin America, the Middle
East and Africa, and the United States.

The Systems Analyst is responsible for providing settlement processing and report generation for our Enterprise level merchants, solving complex problems, implementing new processors and applications in our
production systems, and acting as a liaison between Operations, Product Development, and Customer Support to coordinate system changes and enhancements.

• Settlement processing to multiple payment processors worldwide in a 24x7, high volume, mission critical environment 
• Manage daily report generation that must meet strict SLAs 
• Ensure all jobs complete within the SLA and OLA timescales 
• Provide 12x7 support across multiple applications including our Recurring Billing, Batch Upload, and Account Updater products 
• Handle job Abends through INCident Management, root cause analysis through Problem Management and assist in Change Management for a permanent fix.  
• Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions 
• Work collaboratively with Service Desk, Customer Support, Scheduling, Coverage, Application, Development and Engineering teams and third party vendors/partners to resolve complex issues 
• Work collaboratively with Product Management and Product Development to prioritize and implement
       product fixes and enhancements 
• Preparation and maintenance of internal documentation and fixlogs
• Support initiatives to enhance tool functionality with the tools, and engineering support teams 
• Apply code, including configuration management, link and test code, and post release monitoring to ensure high availability 
• Manage the performance and tuning of several applications
• Operations environment requiring shift work, 12-hour day shifts, required to work weekends, holidays, or nights as requested or scheduled.

Key Performance Indicator 

• Ability to work independently and collaboratively as part of a team.
• Perform Incident, Change and Problem Management according to documented guidelines. 
• Be able to respond / action escalation utilizing our knowledge base in Incident tickets, websites, and
  documented process/procedures.
• Ensure all issue tracked, resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occurs. 
• Strong ability to apply efficient decision-making, problem-solving and technical skills.
  

• Bachelor’s degree in Computer Science, Information Technology/Information Systems, or Engineering 
• Five years of payment processing experience or equivalent, e.g. finance industry  
• Three years of Windows and UNIX experience, including shell scripting 
• Two to three years of database experience and SQL skills 
• Experience with file transfer protocols such as FTP, SFTP, Connect:Direct 
• Two years of experience on one or more programming languages such as shell scripting, Perl, Java, JavaScript, PHP. 
• Knowledge on CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, ServiceNow Ticketing Tool 
• Understanding in Incident, Problem and Change management per the ITIL process.  
• Five years of payment processing experience or equivalent, e.g. finance industry 
• Ability to function effectively in a fast-paced environment with multiple priorities 
• Ability to work independently and to also work effectively as part of a team 
• Strong analytical and diagnostic skills;  e.g., root cause analysis 
• Experience working directly with customer support to solve technical problems 
• Must have a strong commitment to execution, follow through and timely communication 
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers 
• Exceptional organization skills 
• High level of attention to detail
  

Education: 

• 4 - 5 years of education or equivalent on the job training in a similar environment
  

Others: 

• Excellent Team Player 
• Strong reporting and documentation skills. 
• Excellent written and verbal communication skills in Japanese in order to support Japanese market
  

Working Conditions: 

• Shift work, 12 hours shifts,Days or Nights, as the operations need requires. 
• Required to work OT as requested. 
• This is an operational department therefore; you will be required to work weekends and over the holiday periods as requested or scheduled.
  

All your information will be kept confidential according to EEO guidelines.