Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

As a member of the Global Employee Communications team, this individual is responsible for leading the digital channels team that defines and drives the evolution of our employee-facing communication channels. These channels include our intranet, video platform, news channel, and employee mobile experience. This leader, who will report into the Global Head of Employee Communications, will have a unique blend of employee communications skills and working knowledge of technology. He/she will set the strategy for the intranet and other supporting internal channels, drive the implementation, and work closely with technology partners and content owners to deliver an optimal experience for employees. Specifically, the Senior Director will: 

• Act as a passionate and proactive driver of the employee experience to ensure our channels align to Visa’s overall strategy and meet user needs
• Lead a team of three individuals who support employee news, digital, video and intranet content.
• Establish strong relationships with the broader Corporate Communications teams and content owners across the organization to align requirements, solidify content and evolve the various channels.
• Guide the Technology teams to provide prioritized requirements, defined roadmaps, and intranet development process.
• Use data to support the evolution of our channels, including deep analysis of our employees and personas.
• Write, edit, design intranet content that aligns with Visa’s employee voice.
• Collaborate with the UX/UI testing team to capture employee needs and trends to inform the intranet roadmap and launch of features.
• Develop and evangelize KPIs and reporting methodology for site metrics.
• Manage a design agency to evolve the channels based on employee needs.
• Manage the team’s budget to ensure dollars are allocated appropriately based on the various roadmaps.
• Use agile methodologies to ensure project timelines are met and under budget.
• Maintain an understanding of web/mobile design trends to continually upgrade digital experiences.

Requirements
• Results-oriented professional with at least 15 years of corporate communication and digital channels experience, with knowledge of running an intranet.
• Bachelor’s degree in communications, journalism, public relations or related field.
• Distinct understanding of web/mobile UX/UI design and testing.
• Familiarity with Adobe Experience Manager (AEM) or other content management systems.
• Knowledge of Adobe Photoshop a plus.
• Knowledge of basic design and development criteria including responsive vs adaptive sites.
• Experience collaborating with UX/UI teams to define modern, highly engaging digital experiences.
• Experience working with all employee communications apps and platforms (e.g. PowerPoint, intranets, collaboration tools, social listening, blogs, video, photography etc.)
Characteristics
• Exceptional communicator with outstanding oral, written, editing and presentation skills.
• Strong leader and strategic thinker with ability to provide timely strategic and tactical guidance to communication staff and cross-functional business partners.
• Effective collaborator through the use of influence and inspiration to achieve desired results.
• Excellent organizational and project management skills with the ability to juggle multiple priorities in a fast-changing environment.
• Strong verbal and written communication skills, including strengths in meeting objectives through influence, facilitation and team building.
• Exceptional storyteller who can build and deliver messaging across a diverse set of audiences.
• “Hands-on” team player who builds strong relationships internally and externally.
• Self-starter, who is nimble, flexible and comfortable working in an environment where priorities can change quickly.  

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.   All your information will be kept confidential according to EEO guidelines.