The Client Systems team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide.

The Sr. Java Developer position within the team is an individual contributor role based in our Austin, TX office. The successful candidate is expected to be a Java Engineer subject matter expert with experience within the Client Support DevOps team.  

Responsibilities

Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:

• Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
  
• Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
  
• Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
  

Design and develop enhancements or new services that are:

• Scalable, resilient, secured and decoupled;
  
• Able to detect and alert when functional or non-functional production errors occur;
  
• Able to gather and persist behavioral and performance metrics; and
  
• Deliver optimal customer experience.
  

Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.

Support users during their user acceptance verification.

Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.

Responsible for operational excellence:

• Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
  
• Provide fixes to problem tickets that require root cause resolution.
  
• Proactively reduce technical debt by implementing service design and code changes.
  
• Keep system documentation up to date.
  
• Provide strong communication to keep project team and stakeholders up to date.

Actively collaborate within Client Systems team, as well as with all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities.

Identify and utilize best practices in the industry to maximize efficient and elegant solutions while minimizing cost.

• Bachelor degree in Information Technology, or equivalent.
  
• Knowledge of the AEM architecture and technology stack / Granite Platform (i.e., OSGi Framework, Servlet engine, JCR content repository, and Sling content delivery) is a plus 
  
• 5 years development and support experience in Java / J2EE technologies, preferably with knowledge and experience in the following areas: Java Content Repository (JCR) based Web Content Management (WCM) systems, in particular Adobe Experience Manager/CQ5, Core web technologies including XML, XHTML, client/server-side scripting languages such as JavaScript and JSP and web services development using SOAP and RESTful implementations, Java, Java EE, Servlets, JSP, Tag libraries and JSTL skills, combined with a strong understanding of Enterprise Java frameworks such as Spring and Hibernate, Software design patterns, Performance tuning, Automated unit testing
• 3 years' experience in UML design methodologies.
  
• Experience in agile methodology is preferred.
  
• Excellent oral and written English communication skills.
  
• Excellent analytical skills.
  

All your information will be kept confidential according to EEO guidelines.