Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories. The Customer Relationship Management (CRM) team is part of Corporate Client Systems (CCS) and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

Description

The candidate will bring in strong hands technical expertiese for customer and internal teams on Salesforce.com projects (implementations, customizations, migrations, and more). The individual may be responsible for one or more aspects of the project including extending Salesforce.com, simple to complex customizations, UI/backend development, and more. Other responsibilities include project management, configuration, data, and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.

Key responsibilities:

• Design and develop solutions for our business partners using Salesforce.com. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities.
• Work closely with the Project Management Office and various business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects.
• Able to work on multiple projects and initiatives with different/competing timelines and demands.
• Engage with and support the Global Client Support organizations to deliver projects and provide support services. Lead collaboration activities with business partners on requirements elaboration, workflow design, configuration, and business re-engineering.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions. Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities.
• Collaborate with business partners on user acceptance testing.
• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.
• Collaborate across global businesses and technology organizations, providing sound business analysis, process, and change leadership.
• Mentor junior developers in following best practices.
• Advising customers on best practices for Salesforce.com, development or integration processes .
• Writing technical specifications for planned work.
• Creating data migration and integration mappings.
• Installing Salesforce.com and its related components.
• Building the custom layouts, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Guiding projects along through daily communications with the customer or project manager.
• Regularly communicating with the customer on the status of the issue resolution.
• Support the application post go-live during system setting and fix applications issues not necessarily related to code.

Basic Qualifications

• Experience with CRM Tools implementation, specifically, Salesforce.com and other related components.
• 7+ years or more of relevant experience in application development (e.g., software development/engineering delivery, development and implementation, delivery and design).
• Extensive experience with designing and building integrations to/from Siebel using web services.
• Experience in building complex database queries and procedures.
• Well versed with the overall technical architecture of Salesforce.com, Salesforce1 and have the ability to logically troubleshoot issues to closure
• Well versed with programming languages including Force.com, Apex, Java/Jscript, SOQL, SQL Server.
• Developing and deploying unmanaged Salesforce.com Solutions.
• Customizing built-in entities such as Accounts, Cases, Agreements etc
• Building Salesforce.com add-ins
• Creating and customizing Salesforce.com forms.
• Creating and maintaining Salesforce.com business processes and workflows.
• Calling Salesforce.com REST web services from JavaScript.
• Strong conceptual and analytic skills. Ability to design and build complex algorithms.
• Experience in evaluating business requirements and turning them into technical designs.
• Ability to work with teams in multiple geographical locations and time zones.
• Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
• Business knowledge in the areas of contact center operations is a plus.
• Strong verbal and written communication skills. Able to communicate effectively with a broad group of stakeholders.
• Bachelor's degree in a Computer Science or Engineering discipline; Master Degree preferred

All your information will be kept confidential according to EEO guidelines.