Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Senior Director of Authorisation Improvement is responsible for developing the Visa Asia Pacific Authorisation Improvement Strategy and supporting country teams in driving incremental Visa and client
revenue through ongoing authorisation performance optimization.

The successful candidate is an exceptional leader with a deep understanding of the payments industry.  They are a strong team player with the ability to organize and mobilize his/her direct team and partner effectively with a diverse range of internal partners and external stakeholders. They are a high energy, results-oriented and motivated leader who will function well within a global, matrix organization.

The Senior Director: Authorisation Improvement will strive for authorisation excellence across the Visa network. Specifically he/she will:

• Define and lead cross-functional strategies to optimize authorization performance in AP

• Serve as an internal and external seniorauthorisation expert

• Lead conversations with other Visa regional counterparts in client-facing strategic engagements to define and deliver best in class authorisation performance

• Be responsible for authorization improvement efforts by supporting CSS Account Managers, Risk Service Managers & Client Relationship Managers in conducting authorisation performance reviews with identified clients including the assessment of multiple parameters, credit practices and technical setups to recommend corresponding adjustments that ensure continuous availability and optimal issuer authorization performance.

• Be accountable for, and an advocate on behalf of all AP clients, to internal stakeholder organizations including CSI, Sales, Product and Risk.

• Conduct ongoing reviews of regional decline rates, identification of decline drivers and development of an integrated approach to reducing declines.

• Understand new rules, products and services as well as industry and technology trends, ensuring proactive management of any impact on authorisation performance to support Visa strategic goals and clientinitiatives

• Maintain and build rapport with regional peers and
  other teams across Visa Inc. to exchange ideas, learn and leverage best
  practices.

Strategic vision and critical thinking: Within the context of a transformation of Visa’s relationships and the value-added it provides to its clients, this candidate will be a leader who creates a clear strategy and vision for the organization and demonstrates the related impact on cross business initiatives by:

• Making inferential leaps in thinking so as to reach
  a solution despite incomplete information or ambiguity.

• Stepping back from day-to-day activities to view
  the business from different perspectives and to see the bigger picture.

• Using facts to support observations and closely
  tracking industry and competitive trends as well as regulatory and legislative
  changes that can affect (negatively or positively) bottom line results for the
  organization.

• Making decisions thoughtfully, despite the
  complexity of the issues or the pressure involved.
  
  

Business achievement/performance driven: Against the backdrop of a highly competitive and rapidly changing business environment, this individual will be a focused/results-oriented executive who:

• Improves business effectiveness, driving through
  strategy, and reviews the way things are done and brings about changes that
  deliver bottom-line performance.

• Develops a solid understanding of the competitive
  marketing landscape, as well as the customer and consumer orientation.

• Demonstrates a real sense of urgency, while
  remaining calm under pressure.

• Rigorously prioritizes issues and projects.

• Intellectually curious; finds stories in the data,
  asks the right questions, demonstrates a track record of mining data &
  intelligence for game-changing insights that generate big impacts.

• Gets things done; relentlessly focuses on results;
  aligns efforts with business objectives.

Collaboration and influencing skills: In the context of working in a complex organization with a matrix management structure, this executive will demonstrate an ability to achieve business objectives by:

• Identifying the key constituents and stakeholders
  required to effect change and developing an understanding of their
  perspectives.

• Building internal relationships and working
  effectively with others to jointly address issues and opportunities.

• Communicating frequently and effectively with all
  stakeholders. Articulating views crisply and convincingly, adapting style so as
  to have the greatest impact on a given audience.

• Catalyzing dialogue, shaping thinking, gaining
  support, influencing others, positively managing conflict and projecting
  substance over form.

• Drives agreement through intellect, interpersonal
  skills and negotiation skills.

Team leadership: In heading a large, dispersed, global organization, the successful candidate will have a strong following and reputation for developing organizational talent and building high performing
teams by:

• Creating an environment where established ways of
  thinking can be proactively challenged and evolved.

• Leading teams with disciplined and systematic
  program/process management skills, moving smoothly from
  identification/evaluation of strategic options through execution.

• Clearly defining roles and responsibilities, and
  accountability for results.

• Able to multi-task, adapt to changes in business,
  work within resource-constrained environment to deliver innovative solutions
  and stay focused on driving results.

• Track record of building highly motivated and
  engaged teams.

Key Competencies

• Strong collaboration and teamwork
• Expert business strategy and deployment skills
• Excellent analytical and numerical skills
• Strategic thinking
• Strong negotiation skills
• Ability to sell a vision to others
• Able to identify key players for specific taskforces, as needed, and to manage high performing teams without direct authority over staff
• Excellent organizational skills
• Strong English, written and verbal communication required
• Excellent presentation skills 

Skills, Knowledge, and Experience

Professional:
• Regional market knowledge and functional experience in bankcard operations, preferably Visa, supporting highly complex clients and or services
• 10+ years of progressive leadership experience and in client-facing roles in the payments industry

Technical:
• Strong knowledge of Visa systems including authorization and clearing systems, client connectivity, Visa

Settlement Service
• Working knowledge of Client business drivers for their operations and processing businesses
• Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by Visa

Business:
• Ability to lead and drive cross-functional ad-hoc team to achieve and exceed established goals and objectives
• Customer service