Product Manager, Digital Solutions (MENA)

  • Dubai, United Arab Emirates
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

At Visa, the Digital Solutions team holds primary ownership and management of new Visa digital technology and capabilities (including Visa Token Service, Visa Checkout, and Visa Direct). They lead digital product commercialization programs in local markets by leading cross-functional working groups, while ensuring client implementation projects progress in a structured and efficient manner through good coordination, planning and execution with Visa CEMEA Hub and Global teams, cross-functional teams, technology developers, local partners, merchants, and local regulators. The Digital Solutions team also work with partners and clients on the development of human-centrically designed concepts emerging from the Visa Innovation Centers that use APIs from the Visa Developer Platform.

This experienced Product Manager will be accountable for the delivery and success of digital program initiatives such as Visa Token Service and Visa Direct. You will work closely with a portfolio of enterprise level, SME, and start-up partners and will collaborate with cross-functional teams to help drive the innovation required to meet the evolving business goals of these clients. You will help present Visa’s digital product vision to key customers and drive enthusiasm for early adoption of new products and feature sets.


RESPONSIBILITIES:

  • Identify and develop business opportunities for Visa Digital Solutions solutions to defend Visa’s market leadership and grow volume / activity on digital channels 
  • Provide consulting and training to support client strategy and technical implementation of Visa digital solutions 
  • Work with clients, service providers, and regulators to ensure solutions to be interoperable with local industry practices
  • Develop customized and innovative solutions targeting local market needs and conditions in coordination with Visa CEMEA Hub & Global Teams 
  • Lead technical product discussions including requirements, customer experience, security with a high level of independence
  • Partner with clients to gather requirements, define solutions, and scope projects
  • Manage technical projects or programs, working closely with business and technical staff to develop and track milestones and critical timelines
  • Support in business development conversations, help with product demos, discuss proposition and benefits to client
  • Manage communication of program status across teams and external partners; raise issues as necessary. Remove roadblocks and keep processes progressing and running smoothly
  • Set and manage customer expectations with regard to feature and solution availability
  • Represent the voice of the customer to internal partners; Strong client-facing communication skills and technical aptitude
  • Thrives in a dynamic and changing environment and effectively adapts to change




Qualifications

Key Knowledge Domains:   

  • Card payment processing

  • Tokenization

  • eCommerce and mCommerce systems

  • Enterprise project management methodology

  • Alternate payment systems a plus

Skills & Experience:

  • 5+ years of relevant work experience
  • Experience in digital product management and bringing new products to market
  • Experience in a structured project management environment
  • Strong analytical skills and documentation skills
  • Knowledge of bank card systems a strong plus
  • A problem solver with strong interpersonal, communication and stakeholder management skills
  • Proven ability to evangelize a vision
  • High familiarity for user experience across digital channels
  • Demonstrated experience in senior level client engagement