Senior Technical Writer (REF6863J)

  • Austin, TX, USA
  • Full-time

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers.

Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description

Develop Technical Letter (TL) articles for the Global Technical Letter and Implementation Guide (GTLIG) and Service Activation (SA) articles for the Global Service Activation Guide (GSAG) for the semi-annual VisaNet Business Enhancements Release. The TL and SA articles may support enhancements to the Visa Token Service, Visa payWave, Visa Smart Debit/Credit (VSDC), Visa Direct for original credit transactions and account funding transactions, Interlink, and other Visa products and services; and changes to existing core systems functionality (BASE I, V.I.P, BASE II, VSS, Direct Exchange, SMS Offline, CORE, Config, and VCMS). The GTLIG is used by Visa Inc. clients to determine multiregional or regional impacts in the U.S., Canada, Latin America and Caribbean (LAC), Asia Pacific (AP), Central and Eastern Europe, Middle East, and Africa (CEMEA), and Europe. The GSAG is used by Visa staff to determine activation and implementation.

Analyze business requirements, multi-system conceptual approaches and technical designs to define and document the technical changes in the TL articles to which clients must code their systems, and/or implementation setup and testing requirements that clients and Client Support Services (CSS) staff must perform for semi-annual business release enhancements. Determines from consultations with the project team and the project documents, what information is applicable to the audience, either clients or Visa staff, and positions it appropriately in the article.

Collaborate with Systems architects, Product, software engineers, project managers, and CSS staff to ensure multi-system technical requirements, and/or implementation and testing requirements are fully developed and documented for business release enhancements, and clients and CSS support needs are met. Ensures that all impacts to external client systems and/or all implementation and testing impacts and requirements for clients and CSS are fully and accurately documented. Conducts walkthroughs of TL and SA articles with the project team.

Proactively drives and contributes to the design solution, implementation requirements, and testing plans, as the GTLIG deadlines precede the availability of design documents, and on-time delivery of the TL is a SSAE 18 audit item.

May also perform tasks to produce review documents and final publications, including multiple customized editions of final publications for Visa Europe, direct-connect merchants and competitors, such as MasterCard, American Express, Discover, and JCB.

Responsible for gaining approval and signoff for articles from the project team, Product contact, and Product Senior Director.

Write business release documentation (TL and SA articles) using a customized XML-based structured authoring tool and adhering to business release writing standards.

Collaborate with the Network Processing Communications team to produce high quality business release documents, includes the GTLIG and GSAG.

Complete additional assignments, such as developing standalone Technical Letters, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, or managing updates to internal guides for CSS staff, such as the Single Message System Service Activation Guide and Clearing User's Guide for the Configuration Repository.

Support the semi-annual VisaNet Business Release process by serving as a technical contact and providing communications support in the Command Center.

Serve as third-level support to respond to client inquiries referred by Product and CSS.


Bachelor’s Degree in Information Systems, Communications, or related technology focused field.

Seven or more years of technical writing or related experience. Extensive experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers required.

Strong knowledge of the structure and content of the English language including the rules of composition and grammar.

Strong customer service, analytical, research, interpersonal and problem solving skills required.

Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.

Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly.

Proven business processes analysis skills: gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.

Strong knowledge of MS-Office products for Windows including Word, Excel, Visio, and SharePoint.

Experienced with advanced authoring software such as Acrobat.

Experienced with graphics editing software such as Illustrator, Photoshop, or PaintShop Pro.  (preferred)

Knowledgeable with Visa systems or applications.  (highly preferred)

Familiar with XML documentation tools and profiling; XML editor (Arbortext Editor) and document repository (Documentum).  (highly preferred)

Familiar with Web design tools (SharePoint Designer and Workflow).  (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy