Lead Systems Analyst

  • Ashburn, VA, USA
  • Full-time

Job Description


Job Description

CyberSource, a Visa company, is a global
leader in eCommerce payment management. CyberSource was one of the world's
first payment gateways, connecting online merchants to payment networks,
including Visa. Today, CyberSource offers a full-service payment management
platform for eCommerce merchants, combining global payment processing, fraud
management and payment security systems.

Position Description

CyberSource is looking for a bright,
passionate and dedicated employee to join our Operations 2nd Level Applications
team as a lead role. In this role you will be responsible for leading various
projects and supporting our production transaction processing systems. These
systems are truly the backbone of our business and process millions of
transactions daily for some of the most prestigious companies in the US.

Specific Responsibilities will include:

Leading the major platform and infrastructure projects
from operations side and ensure seamless implementation end to end

Initial escalation point
for Service Desk Tier 1 for application issues

Maintain and update 3rd party applications
(IIS, .NET, MSMQ, kafka, Docker containers etc..)

Monitor application performance (e.g. memory,
logging, latency)

Writing SQL queries for data analytics

Problem and issues Management for Applications

Code release into Test and Production
environments using industry standard deployment tools

Support application deployment using MSI/chef for
new and existing services or features working with different groups like
Product Development and Engineering

Support Customer Support on merchant escalated
issues specific to applications. (e.g. increased latency, transactional issues,
features not working as expected etc. )

Implement and maintain Performance monitoring
dashboards using industry standard tools (Splunk, Thousand Eyes, Keynote,
Opnet, Runscope, Ghost inspector, Evolven, Graphite etc..)

Supporting application and infrastructure based on
new technologies like Docker containers, Kafka, MSMQ etc.



-10+ years working in a Windows environment.

-Knowledge of LAN/WAN

-General understanding of programming concepts

-PowerShell/shell scripting knowledge

-Experience writing basic SQL queries

-Familiarity with navigating around Linux
command line

-Knowledge of system administration, databases
and/or network topology

-Strong written and communication skills

-Strong work ethic, self-starter, ability to
work in fast-paced, team-oriented environment

-Self-motivated and goal driven to run with
individual projects to meet business needs

-Help planning and directing of projects to
ensure application efficiency

-Ability to adapt to shift work (off
hours/weekend work)

-Strong technical aptitude and a desire to
learn is a must

-Bachelor's degree in Computer Science,
Information Technology or related discipline or equivalent work experience.

-Knowledge and
experience in edge cutting technologies like Docker/containers, Kafka, Chef


Additional Information

In addition to a variety of learning
opportunities and positive work environment, we offer a wide range of career
growth opportunities. This is an excellent opportunity for someone looking to grow
their technical career. environment, we offer a wide range of career growth

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